Please cite your sources, how do you know hell exists, and that people there can't have whatever?
Hell exists because it would not be possible to have a Philosophy of Hell, if it did not, and the Devil does (exist, flee Hell, torment sinners).
This is in the vein of "I think, therefore I am" which I am sure you recognize to be Descartes.
The reason people in Hell can't have whatever, is simply that they destroy whatever (yes, even "whatever").
I suppose the problem for you is that Hell is not a function of knowledge, yet you think you need to know ("first"). No one can "know" there is a Hell, unless he has sinned, in the Devil. I thought of a reasoned argument that elaborates this, but I am frequently accused of not coming full circle quick enough (so I ask if we may please think about what I have said first).
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