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Change to the Appeals process, changes to Staff and a few other things

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Tishri1

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Take them there(the S/C box ) and make that part of your post.... that somehow you want this discussed in the public...we may have a public forum for that subject and in the S/C box we can find it and move it there....but lets start in there ok?

Thanks for being so understanding guys:)

Now back to our regularly scheduled announcement thread:thumbsup:
 
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LittleLambofJesus

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You are spot in your analogy we did the pruning to remove the inactive forums.
I noticed a big difference in CF loading since that was done [now a lot faster].....I thought it was my cable connection for awhile. Good job!! :thumbsup:
 
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Uphill Battle

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1) The Appeals system is being reworked to include the removal of infraction appeals. Ban appeals are still allowed. Appeals will be handled independent of the moderating staff by a rewickered Reconciliation Team who will have a stronger oversight process. The focus is going to be less 'Court of Appeals' but 'member services.' More to follow on this point.

this one is tripe.

specifically when SOME staff are allowed to make stuff up as they go along.
 
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Tonks

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First of all, Tonks, I just have to tell you... CF is dieing. Someone had to say it.

what's the old twain canard? The reports of my death are greatly exaggerated...at least that is my view.


---------------------------

Now, on to more important things:

There's such a thing as "Canada Cake"? I've honestly never heard of that before! And I was born and raised here! lol. I know we've got great banana bread, and Nanaimo bars... but Canada Cake? Hmm.. Will have to investigate.

I heard such from one of our resident Canadians...lo.
OK, back to the topic at hand. (Ya, I know y'all have been waiting with baited breath for my all-important opinion, right? ;))

I like hearing opinions...particularly ones that disagree with mine...helps the thought process.
It's interesting to see big changes happening all of a sudden. I wasn't expecting that. And I use the word interesting, because I can't say whether I'll like it or not. I am optimistic, though.

I'm glad that you clarified about the safe haven issue. I think that will have to be maintained if you want to keep the bulk of the Christian member base right now. Like it or not, Christians do come here to talk with other Christians, not to be ridiculed, attacked, belittled, etc, However, I also hope that changes that are coming down the line will open up more of CF as a whole so that more of us feel safer in venturing out to other areas. Personally, I've not been comfortable doing so for quite some time now. And it's a shame too, as I do like to talk with people of different beliefs.

These are separate, but related issues, I think. Regarding the Congregational areas...like I mentioned earlier we're going to edit the rule slightly to make the "protected / safe-haven" idea more explicit. The exact language is TBD...though the change really isn't a secret so my expectation is that this shouldn't be problem going forward even if I haven't had time to edit the FAQ yet.

Regarding the opening up...I suppose that there are a few different approaches (and probably several mid-course corrections as we figure out what works and what doesn't). My expectation is that staff will be out posting in the forums much more. Not just modding threads and keeping things to a dull roar...but actually out posting as members (as we're regular members too)...too much time is spent in the staff forums...myself included. Likewise, when I see a user with 30 staff contacts on their account in less than a year I wonder, frankly, why they are here. Yes, modding is more art than science but at a certain point the human decision element takes a back seat to observed behavior. By the time that such people cross my radar. My view, then, is one less of looking at staff contact but one more of whether someone is being massively disruptive in a forum and driving members off. If that is the case...they're likely to receive a PM from me...

I think it's excellent that you're consolidating the quieter forums. Someone called it "pruning" earlier. I like that idea. It's good to clear out some cobwebs now and then on forums. Makes it easier for new members to navigate as well.

Beyond the navigation issue...back after 777 (and even before when forums were made willy nilly) the unintended consequence was that we have a bunch of members on the site but many of them stay in one forum...along with one or two other people. I'm not really sure that serves the site. I still think that we have too many (and I'm sure further prunes will be coming) but back before Friday CF had over 700 discrete forums. That is far too many. Talk about brand dilution.

I am a little concerned about cutting down on staff so much. Of course if you have staff who are no longer really participating, that is necessary. But I've so often been reminded of how overworked the existing staff is. And I've seen how long it can be for action to be taken because of that. I hope this current change will not add more work to already too-heavy work loads for existing staff. Will more be taken on to help them in the future?

The actual numbers changed less than I thought they would (for a variety of reasons). The number of non-moderating staff (such as myself, the accounts people etc) stayed about the same. In terms of mod staff...we had more admins and supervisors than we did more dedicated mod staff. We chopped both of their numbers pretty significantly (for a variety of reasons)...by half at least...to ensure that we had enough staff to deal with the actual day to day moderating. Likewise, internally we used to have a bunch of random staffers that would fill in when teams were short of people (vacation or whatever)...while it still exists in some form I think it was problematic that we had a bunch of staff that were not necessarily fully spun up on issues specific to certain forums. Now we have dedicated backup teams (ie: the Theology staff and the Congregational staff are backups for each other). I think in the long run this will allow for a bit more consistency across the board.

Currently, whenever we see anything we believe to be an infraction, we're told to report it. But at the same time, I think most of us feel guilty for reporting anything because we know how hard you guys are already working to keep things running.

We could be more clear on this, I suppose. At the same time there is an element of discretion involved. Infractions are hard-coded to trigger bans of varying length...so a list of "this is always an infraction and this is never an infraction" is difficult. Probably not the best answer but it is what it is at the moment, I guess.

I was also wondering if there will be a place that lists who current staff members are. I know that's up to you guys to decide how much to reveal to the general membership. I've personally just always found it helpful to know who is staff.

Christian Forums - Show Groups

Shows all staffers on the board, their teams and assigned forums

I've noticed that whenever these threads come up, and members express concerns, etc. we're often told to go to the complaints/suggestions area. Thing is, (and I assume many others feel this way too), I think there's a kind of vibe that we get from that whole thing. It comes across like "we don't want to deal with you here, so go over there where we can shut you down or ignore you.". I'm sure that's not anyone's intention. But none the less, that's how it feels from a lowly member's point of view these days. Just to let you guys know. I think that's why you do see so many opinions being expressed in these kinds of threads, even beyond the scope of the current topic.

We've done it both ways, I suppose. In the past many of the threads sort of turned into a giant pile-on and it was hard to get to the root of the matter. The old discuss rules forum was a nightmare and, frankly, when it was open it actually comprised a significant amount of board traffic as people spent more time discussing, complaining etc about various things under the sun. I'm talking like 30-40% of traffic and posts...such really is not the intent of CF. I'm not entirely sure what the solution is other than to indicate I'm generally pleased with how the S/C box operates. But I do know that the view depends on where you sit, as it were.

And finally, I want to say how glad I am that CF is no longer going to try to be everything for everyone. I always considered that to be an effort in futility and frustration more than anything. So, this is a good new direction, IMHO.

you and me both.

If there are ways that we the members can be of assistance in these changes, please let us know. (Prayer being the most obvious one, of course).

Prayers are always desired. :)
 
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Tonks

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1) The Appeals system is being reworked to include the removal of infraction appeals. Ban appeals are still allowed. Appeals will be handled independent of the moderating staff by a rewickered Reconciliation Team who will have a stronger oversight process. The focus is going to be less 'Court of Appeals' but 'member services.' More to follow on this point.

this one is tripe.

specifically when SOME staff are allowed to make stuff up as they go along.

I understand your point...and we're trying to address some things...but also not letting the perfect be the enemy of the good. That probably doesn't scratch your itch...but we are looking at things.
 
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J

JohnDeereFan

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what's the old twain canard? The reports of my death are greatly exaggerated...at least that is my view.

Well, let's put it this way: I post on a private message board made up of former and current ChristianForums posters and the number of posters leaving ChristianForums is staggaring.

When somebody who openly denies the deity of Christ is allowed to pose as a Christian and another poster who has promoted a myriad of heretical doctrines is allowed to use a Christian icon, that's not exactly a sign that the leadership of ChristianForums takes sound doctrine very seriously.
 
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Tonks

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Well, let's put it this way: I post on a private message board made up of former and current ChristianForums posters and the number of posters leaving ChristianForums is staggaring.

When somebody who openly denies the deity of Christ is allowed to pose as a Christian and another poster who has promoted a myriad of heretical doctrines is allowed to use a Christian icon, that's not exactly a sign that the leadership of ChristianForums takes sound doctrine very seriously.

Well, I'd suggest that if you and everyone over there are so happy in your new home...I'd suggest remaining where you are happy or offering constructive criticism regarding CF instead of just complaining.

I've seen a bunch of those "CF spin-off" boards in my time and have participated in a few myself. Some of them die and some of them survive. Their existence, however, really isn't a concern of mine. I'd love to have old members return. If the purpose, however, is "how much better it is elsewhere" I'll help speed their exit back to their preferred board.

I agree that there are some doctrinal quibbles that I'm not terribly happy with. Correction and change are both 1) difficult and 2) not always swift. That being said the net we're trying to cast is somewhat wider than my own personal doctrinal convictions. If I wanted to hear nothing but that...I'd go to an Orthodox board...which I do from time to time.
 
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Risen Tree

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I understand your point...and we're trying to address some things...but also not letting the perfect be the enemy of the good. That probably doesn't scratch your itch...but we are looking at things.

With all due respect, I would ask that you guys rethink the loss of appealing infractions. I am sure that frivolous appeals are filed, and that no doubt wastes your (plural) time and energy, but I feel like CF is about to throw the baby out with the bathwater. First we lost appeals for most staff actions. Now this.

I am sure you all mean well, Tonks, but I fear that this idea seems to be designed to make life easier for the mods--in the short run--at some of our expenses. And in the long run I think it will make your tasks harder, not easier.
 
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jarrettcpr

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When I click to go into it... it reads me this...

jarrettcpr, you do not have permission to access this page. This could be due to one of several reasons:

  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Is work still being done in there or is something wrong or what?

Where and who do I go to get this problem fixed?

- Thanks
 
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jarrettcpr

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If you was regarding my post...

The link after I click 'Ask a Chaplain' is...

Well it says I must have a post count of 50 or more before I can post links or images... so I'll put the link with spaces in between and you'll have to take them out.

. christianforums . com/f792/
 
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drstevej

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When I click to go into it... it reads me this...

jarrettcpr, you do not have permission to access this page. This could be due to one of several reasons:

  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Is work still being done in there or is something wrong or what?

Where and who do I go to get this problem fixed?

- Thanks

Good catch. We have not had the volume since the change and I bet the 50 post minimum is the issue. We have lots of low post members that post questions.
 
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Uphill Battle

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Tonks

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With all due respect, I would ask that you guys rethink the loss of appealing infractions. I am sure that frivolous appeals are filed, and that no doubt wastes your (plural) time and energy, but I feel like CF is about to throw the baby out with the bathwater. First we lost appeals for most staff actions. Now this.

I am sure you all mean well, Tonks, but I fear that this idea seems to be designed to make life easier for the mods--in the short run--at some of our expenses. And in the long run I think it will make your tasks harder, not easier.

It probably would have been better if I'd gotten into the weeds a bit more in the beginning on this point. I'm pretty sure that this is "how" it is going to work...but I may be a bit off...I have so many CF related things crammed in my head at the moment that I need a directory or something.

Regarding bans:

1) the 24-48 hour variety haven't been appealable for a while now...generally because we can't marshal people quick enough for review. Plus when we did look at them I'd say that in 99% of the time they were warranted.

2) Same with the 7 day variety based on accumulating 4 active warnings. We looked at these too and in the vast majority of cases the bans were warranted. I'm comfortable with the j-curve when it comes to efficiency vice bureaucratic overhead. I'm, frankly, just being realistic when it comes to addressing the spectrum of possible to perfect.

On to the bigger issue of infraction appeals vs bans (based on infractions) appeals. I would say that an overwhelming number of infractions issued are upheld on appeal. There is an outlier when it comes to successful challenges to infractions which generated a ban. While not substantially increased in number (in the aggregate) I'd venture to guess that the results are, in fact, statistically significant if I bothered to do the math. In this case I'm comfortable with my "back of the envelope" calculations. This, too, drove the decision on where to concentrate our efforts. There are a couple of reasons for the disparity...not the least of which is that the Advisors have overturned bans / infractions when other staff elements have judged them proper.

I just took a list at the total number of users that we have on temporary (ie: not permanent) bans. There are ~30 accounts banned based on infractions...the number of actual users is less as we'll ban any socks that we know of for the same amount of time. There are some other random categories (COPPA compliance, for example...that are set to expire when the user is old enough legally to be on the site w/o parental permission). Of those that are considered appropriate the overwhelming majority are for issues related to harassing another member (ie: not stuff like general flaming etc). I generally review every ban that is appealed (even if I don't comment) and I'm generally comfortable with the outcome...if not we usually overturn if the disagreements are strong enough.

So...those general figures out of the way...when member services review bans they're looking at everything in total. ie: they're not going to lift a ban but leave an infraction...same thing they're not going to remove and infraction but leave a ban. So when an infraction-based ban is appealed...it sort of is a per se review of the infractions which preceded (and led to) the bans. They're looking at the ban in the context of the totality of staff actions which led to the ban...not just the ban itself or the last infraction.

So...it is not as if infractions can never be appealed. It is just that on a singular basis we're disallowing appeals as it really isn't the best use of limited resources...in many cases as the appeal is unsuccessful. Likewise, a full review of everything is appropriate when dealing with a ban. While the success rate is not substantially bigger than a general infraction review...it is significantly bigger.

Which leads to the obvious question: why is there a disaparity? That is where my efforts are concentrated at the moment (as it pertains to infractions / bans).

So...I'm comfortable with the elimination of the individual staff action appeal...essentially because they are still reviewed given the appropriate situation. Frankly, infractions serve as a deterrent from further (what we consider) inappropriate behavior. Based on the evidence they generally work...the likelihood of getting one infraction is actually pretty low (based on the numbers of members that actually have infraction). The likelihood of getting a second prior to the first infraction expiring is even lower...however IF one manages to get a second in quick succession the likeihood of things accelerating to a ban stage is greater...which is why we're concentrating our efforts on that end.

I know that the solution will not make everybody happy. However, given the fact that we're in day 3 of the new normal I'm willing to give the process time in order to build a data set to see if it accomplishing our goals. Likewise, I hope the above disabuses the notion that infractions can never be reviewed...as it is not the case.
 
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Tonks

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Good catch. We have not had the volume since the change and I bet the 50 post minimum is the issue. We have lots of low post members that post questions.

It was supposed to be set to 15...start a thread in ASA pls where we can discuss limits (if we should have them etc).

thanks.
 
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Tonks

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Likewise...CF Admins aren't really going to be involved in the reports / issuing of warnings / infractions. Like it was ages ago they were the first line of review for warnings / infractions. This is returning. If members feel that a warning / infraction was applied incorrectly they should PM the Admins for review.
 
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drstevej

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It was supposed to be set to 15...start a thread in ASA pls where we can discuss limits (if we should have them etc).

thanks.

Will do
 
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