I have been doing tech support over the phone for exactly six years! Most people don't last more than six months...a year at the most. After that you get into the burnout zone very easily.
Basically a day full of pure mental stress with no physical outlet.
I heard this statistic last year. The top three most stressful professions are dentist, air traffic controller...and tech support.
This is just a random link Google spit out:
http://claireb.wordpress.com/2007/1...rofessions-and-other-top-workplace-stressors/
It lists IT as the top.
If you look at the list of Stresses and Irritations...they all apply to me. In spades!!
Sometimes I laugh at how ridiculous my job is. Other times I feel like crying.
One silver lining is that I am shifting over to a weekend schedule in January. That will mean I work by myself (as opposed to with 10 irritating people...yipee!!) Saturday and Sunday with only working Monday and Wednesday during the week.
That will actually help a whole lot...