- Oct 17, 2011
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Black and Hispanic men seeking small business loans faced more scrutiny and worse treatment from bank officers than less qualified white men, according to a study released this week by the National Community Reinvestment Coalition.
The organization sent teams of white, black and Hispanic “mystery shoppers” who acted as prospective borrowers to evaluate customer service interactions with the banks’ small business lending representative at 60 Los Angeles area banks. The testers had nearly identical business profiles and strong credit histories, with black and Hispanic testers possessing slightly better incomes, assets and credit scores than their white counterparts.
Not a single white tester was asked to provide a personal W-2 form, which are not required for a small business loan — although 17 percent of black and 12 percent of Hispanic testers were asked for the document.
Black testers were the only group asked about their education level. Hispanic testers were asked more often about the size of their credit card debt. Blacks and Hispanics were more frequently asked for their credit report and personal financial statements.
The study.
The organization sent teams of white, black and Hispanic “mystery shoppers” who acted as prospective borrowers to evaluate customer service interactions with the banks’ small business lending representative at 60 Los Angeles area banks. The testers had nearly identical business profiles and strong credit histories, with black and Hispanic testers possessing slightly better incomes, assets and credit scores than their white counterparts.
Not a single white tester was asked to provide a personal W-2 form, which are not required for a small business loan — although 17 percent of black and 12 percent of Hispanic testers were asked for the document.
Black testers were the only group asked about their education level. Hispanic testers were asked more often about the size of their credit card debt. Blacks and Hispanics were more frequently asked for their credit report and personal financial statements.
The study.