Wiki: Support Team Protocol TEST

[FatBurger]

Lindon, do you want to propose a completeish list of varying time frames?

 

[ravenscape]

If this looks good to people I'll add it to the Wiki
_______________________________________________

These symbols will be used to indicate what the status of an open report is. Symbols are added to a thread by hitting Thread Tools then Edit on the thread's moderating dropdown menu.

*When a report is closed, please take a second to go back and remove the symbol from the report to keep the archived and other areas more tidy.

List of symbols which will be put on report threads:

- PM sent, waiting for response from member

- consensus reached; ready for action to be taken

- under 13 profile report

- someone has a question, needs help or input is needed from other team members



* I can remove that if people think it's just too....ocd-ish

How about an icon that indicates we're waiting for feedback from another team or from a superadmin?

 

[FatBurger]

How about this one

It has sort of an "Ack! We're tied up in paperwork!" feel

 

[ravenscape]

heh. True dat!

 

[Alidar Jarok]

Should there be something added about the possibility of merging in the "Similar Posts" part of the wiki? It seems to me that in certain cases (such as similar reports), that merging is a very good idea, and thus should be added into the report.

 

[FatBurger]

Are you thinking of just reports, or posts outside of reports?

 

[Alidar Jarok]

My thinking is to get it on the wiki so that the moderators have the ability to merge at their discretion. It is my opinion that it would make things a bit cleaner and more organized, when applicable, to make things less of a headache in the long run.

 

[Q]

the 2 weeks for a repost to be dealth with

i understand there is only a few of you on the team,and it looks that each of you has to say heir opinion in each report

i suggest that you will change this to a number of moderators agreeing,for example,if 3 agree,the third one will take a ation and close the report

also,some posts are quite obviously 'bad',and it is harmful to have them unchanged,for days,even 2 weeks
till an action is taken

i propose that if a post is bad,it will be hiden-or edited ,and dealth with as a priority,with an option for the member to correct it,if they dont like the staff edit

i think it is unlikely,that a very bad post would be disagreed on,by the team


the reasons for those changes:often I see reports dealth with ,once the thread is not active,and they are edited,with a reason,that other people should no see that kin dof post..by that time,most people who will ever see it have already done so

receivinga request for edit,or any other staff action,about an old post,also makes a member somehow frustrated ,i think

i am not gona edit it,because i am not sure what would work