that's not just rude, that's totally out of her job description. She should be fired for blatant disregard of customers and ignoring standard work ethics!
I think rudeness stems from thinking only for the "self". Working in the service industry, you also get a lot of this kind of things from customers. Whether it be your fault or theirs, some of them just love to make a huge fuss out of it, as if the whole world's gonna collapse on their heads. Seriously!
*disgusted*
I think he was referring to Trendy Jane as one of the customers, not one of the staff.
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