For those who can, please cover me in prayer. I am dealing with a Home Health Care Agency Staffing manager/supervisor and a Caregiver who got caught in a lie. The services are for me. The manager said that the Caregiver was available for the time and days agreed upon. The Caregiver didn't show for the first day and was late an hour for the second day. The Caregiver told me that they weren't actually available at the initial time agreed upon. They then went on to say that they could talk to her client to see if they would be willing to change their time. I told her NO. I wasn't comfortable with that. There was no way I was going to agree to them disrupting another client's schedule like they had already disrupted mines. The Caregiver then went on to try and "renegotiate" my schedule. She was speaking to me like she was entitled. I had to tell her this was not a negotiation and shut it down. I then called the agency and spoke to the Staffing Manager who got an attitude and told me that staffing people isn't an exact science and that it was only a "30 minute" difference, when it was an hour. It became crystal clear to me that the Staffing Manager was behind the whole thing. She lied about the hours the Caregiver was available in hopes that I would change my schedule...wasn't going to happen. So I said I would keep the two Caregivers already assigned. One of the Caregiver's I had been working with part time since August. The other Caregiver was supposed to start on the last Thursday in August. I confirmed with her that the Thursday Caregiver was still coming. Minutes later the Staffing Manager called me back to tell me that the Thursday Caregiver had a death in their family and would not be able to start until the following Thursday and that she the Staffing Manager called to tell me this as if such a call wasn't the norm.
I'm tired...I really am. I'm tired of dealing with Home Health Care Agencies that are dishonest and lack being professional. I'm tired of the "crazy making", creating chaos and confusion then trying to make it seem like I'm the problem. I may not know from experience the job of "staffing" but I do know what integrity, honesty, respect, and being a professional look like.
Please pray for me as well as for others who may be having the same experience. Also pleas pray God's wisdom for me because these people were fully exposed and I'm really not sure of their future actions. I don't know if I should stop services now or what just based on what I've experienced thus fare. So please if you can pray.
I'm tired...I really am. I'm tired of dealing with Home Health Care Agencies that are dishonest and lack being professional. I'm tired of the "crazy making", creating chaos and confusion then trying to make it seem like I'm the problem. I may not know from experience the job of "staffing" but I do know what integrity, honesty, respect, and being a professional look like.
Please pray for me as well as for others who may be having the same experience. Also pleas pray God's wisdom for me because these people were fully exposed and I'm really not sure of their future actions. I don't know if I should stop services now or what just based on what I've experienced thus fare. So please if you can pray.
