That's right, and if people were really reading the Bible, and listening to God's voice, they would know better than to be so judgmental of a brother or sister in Christ who is crying out for help.
Of course, I'm far from perfect myself. There's no getting around it: I am flawed, and have many things to work on (I mean, that's what happens as long as we are still in these mortal bodies), and I believe nobody will be perfect until that day when we believers inherit God's kingdom. But it just stands to reason that some people can be very hurtful, and sometimes without even realizing it. Some undoubtedly mean well, but they just speak without thinking. And then there are some who are just set in what they're going to think, and it seems as though it would take a sheer miracle from God to move them. That's something that we all have to pray about.