Yeah and there are people who actually need the help.
I know what you mean. I must admit I have a large amount of sympathy for people who work in the emergency services.
I don't think people realise what a very difficult job our emergency services do with only a finite amount of resources. As a nurse, I have had to respond to a wide range of emergency situations.
When I was a student, I worked in A&E (the emergency department). An emergency call came through and advised us that an ambulance was bringing in a man who collapsed on the street with a cardiac arrest. I had the job of taking over resuscitating him when he arrived. But it is not a one-man job. You need a whole team to co-ordinate the whole operation - carrying out CPR, airway management, attaching the ECG, the defibrillator, cannulating, putting on oxygen, etc.
In the meantime, there were other trolleys in the department taken up with a few patients who probably didn't need to be there at all. A number of them could have got the same level of care by contacting their doctor, the out of hours GP service, or by visiting a local minor injuries unit.
It is perfectly understandable that when people are feeling unwell or find themselves in a vulnerable situation, their instinct tells them to find help and they will seek it in the quickest and easiest way possible.
We have a national helpline "111" where people can phone up and get medical advice over the telephone from a doctor - 24 hours a day. They can carry out over the phone assessments and even do home visits. They can write up emergency prescriptions. There have been a number of cases where doctors have arranged pre-planned admissions direct to a relevant ward at the hospital without needing to go to through the emergency department (A&E).