- May 25, 2005
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I don't know when it hit me, but just recently I noticed that I've said thank you to people, but that's all. Thank you is very nice to say, but sometimes it's even nicer to go an extra step.
You may think I'm crazy, but lately I've been asking for managers at places and telling them that their employees are doing a good/great job or that they were helpful or whatever positive thing I could honestly say. You should see the surprised reactions I get! I explain it this way- if someone has a problem, the first thing they do is complain. Hardly anyone says, "I just wanted you to know that Susie was so nice and helpful." I've also written letters to companies telling them that their employees did an excellent job (I wrote one to David's Bridal after my wedding, and the people in the store were so thrilled- but they did a GREAT JOB). Maybe this whole "tell them something positive" thing is because I teach little kids, but it works with adults too. Try it- you'lll see.
So, that is my new mission, if someone does their job well, I'm going to tell their employer. I'll tell you sometimes that's all it takes to make the employee WANT to do a good job. There isn't enough positive going around these days, and if we can make someone else's day a little bit better, maybe that's a start.
You may think I'm crazy, but lately I've been asking for managers at places and telling them that their employees are doing a good/great job or that they were helpful or whatever positive thing I could honestly say. You should see the surprised reactions I get! I explain it this way- if someone has a problem, the first thing they do is complain. Hardly anyone says, "I just wanted you to know that Susie was so nice and helpful." I've also written letters to companies telling them that their employees did an excellent job (I wrote one to David's Bridal after my wedding, and the people in the store were so thrilled- but they did a GREAT JOB). Maybe this whole "tell them something positive" thing is because I teach little kids, but it works with adults too. Try it- you'lll see.
So, that is my new mission, if someone does their job well, I'm going to tell their employer. I'll tell you sometimes that's all it takes to make the employee WANT to do a good job. There isn't enough positive going around these days, and if we can make someone else's day a little bit better, maybe that's a start.