problems with printer

[janny108]

Hi I have a new computer since Christmas, it is Windows XP.

Recently we've been having problems where we can't print.
What can be wrong?

I looked at the help section at HP and it looks like the drivers are up to date.
Jan

 

[macrohard]

I guess what model of HP printer would be the first question....

 

[janny108]

It is HP vs 15.
Jan

 

[pgp_protector]

What happens when you try to print ?

Are there any errors, popups ?
Did you try the self test for the printer ?

 

[janny108]

I press File then Print and nothing happens. No error messages of any kind.
Jan

 

[pgp_protector]

I tried searching for an HP Vs15 Printer, are you sure that's the model number ?

 

[janny108]

Model number I believe is Emachines W3118
S/No: CC A64 M00 46910



Jan

 

[pgp_protector]

Model number I believe is Emachines W3118
S/No: XX XXX XXX XXXXX



Jan

Getting closer. that is the model number for your computer, if you can look at the printer & tell me everyting on the printer itself, we might be able to get it going.

Also you may want to edit your post & remove the serial number you really never need to post that info.

 

[snoochface]

There will be a label of some sort on the printer, or a brand name and model number printed on it somewhere, probably on top. That's the info pgp_protector is looking for.

When you go to Start --> Settings --> Printers and Faxes, is your printer listed? Does it say it is Ready, or does it say Offline? If you right-click and get into your printer's Properties, can you print a test page?

Have you checked to make sure all the connections between the printer and the computer are tight?

Does the printer have power?

 

[pgp_protector]

Ok here is the instructions for the self test for your printer

Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times. If one (or more) of the solid rectangular areas is missing or misprinted, a problem with the cartridge contacts is indicated.

FYI your printer model is HP Deskjet 3650 Color Inkjet Printer

Let us know what happens with this self test.

Also the faq & manual for this printer can be found at

http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&dlc=en&product=304535&

 

[snoochface]

Ok here is the instructions for the self test for your printer



FYI your printer model is HP Deskjet 3650 Color Inkjet Printer

Let us know what happens with this self test.

Also the faq & manual for this printer can be found at

http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&dlc=en&product=304535&

You're good.

 

[pgp_protector]

You're good.

Well they did send a PM with the regulatory model model number

 

[snoochface]

Well they did send a PM with the regulatory model model number

Ahhhhhh, okay.

 

[janny108]

The light is blinking. Does this mean anything?
Jan

 

[snoochface]

The light is blinking. Does this mean anything?
Jan

That usually means that it's offline for some reason - paper jam, out of paper, out of ink, etc. Does your driver software have a status indication feature?

 

[janny108]

Got it fixed!! thanks for your help anyways y'all.
Jan

 

[snoochface]

Got it fixed!! thanks for your help anyways y'all.
Jan

So what was the problem? How did you fix it?

 

[janny108]

Our son helped us. I unplugged it, uninstalled the printer, re-installed the disk for the printer. I had an idea of what to do, just was not sure of the order and of course when to unplug the printer.
Jan