- Feb 4, 2006
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I'm in a fight with FedEx over lost parcels. Anyone else experience this. How did it turn out?
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Has FedEx ever lost your parcel?
- Thread starter OldWiseGuy
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- Jun 28, 2018
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I'm not sure about UPS or FedEX, but USPS scans each package giving it a GPS location stamp. So they can verify the address of where they delivered it.
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- May 15, 2017
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I have had UPS loose several parcels in the last year. I ship UPS and receive Fedex at work daily. UPS has lost several, but so far they eventually turn up. Usually they miss a scan or two somewhere and keep heading towards the destination. Eventually the last driver scans it at delivery. Now, Fedex has a habit of leaving packages in my warehouse without letting me know, saying that the business next door signed for it - but they closed years ago (the name is still on the sign).
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essentialsaltes
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Staples delivers things to our office. FedEx, UPS, USPS all do fine, but some items get sent by Dynamex and they are terrible.
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- Feb 4, 2006
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I talked (live chat) with a FedEx rep about this. He told me to go find my own package, and, that they were too busy to be bothered with it. Another rep told me to file a claim.
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Filing a claim is the correct course of action. Call them on the phone instead of live chatting, it is easier to deal with a live person than a chat, and usually you will have results quicker. I have made claims with UPS, the process is fairly simple - packages get stolen and/or lost all the time, they have a process to resolve this.
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- Feb 4, 2006
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Not really, I have only dealt with UPS for lost packages. I would start with their main customer service and see what they can do: 800-463-3339
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- Oct 19, 2004
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The company from which I ordered my product called UPS one time when my package was lost. Turns out it was delivered to my family's neighbor--who kept the package. The UPS guy was told to come back to the address and retrieve the package, which he did.
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