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American Politics
Democrat Sheila Jackson Lee gets first-class seat on United ... after passenger bumped to economy
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<blockquote data-quote="Maren" data-source="post: 72187866" data-attributes="member: 203932"><p>I think what you fail to see is that, while this was a second segment, the flight was delayed due to weather. I'm not familiar with United's app but I can see where the woman may have believed she'd found a better, faster, flight that didn't have the same delay. And that in attempting to see if she could book the new flight it cancelled her reservation -- while the app likely tried to warn her (asking if she was "sure"), she didn't notice the part about it cancelling the current reservation.</p><p></p><p>I also tend to trust the logging system connected to these apps, which United has offered to allow reporters to view (not sure if anyone actually took them up on it). While the logs obviously could be altered, they typically have are secured (to prevent people from altering the logs to protect their jobs); not that they can't be altered but it would involve multiple people (making it more likely someone would leak the truth).</p><p></p><p></p><p></p><p>Absolutely. I stated up front I'm not fan of the Congresswoman and have voted against her multiple times.</p><p></p><p></p><p></p><p>Which indicates nothing. It could be the flight was not full, it could have been, as you claim, a PR move to try and placate an angry customer. None of that is evidence that United was in the wrong, just that they were trying to keep a repeat customer (one who had enough miles to be upgraded) happy.</p></blockquote><p></p>
[QUOTE="Maren, post: 72187866, member: 203932"] I think what you fail to see is that, while this was a second segment, the flight was delayed due to weather. I'm not familiar with United's app but I can see where the woman may have believed she'd found a better, faster, flight that didn't have the same delay. And that in attempting to see if she could book the new flight it cancelled her reservation -- while the app likely tried to warn her (asking if she was "sure"), she didn't notice the part about it cancelling the current reservation. I also tend to trust the logging system connected to these apps, which United has offered to allow reporters to view (not sure if anyone actually took them up on it). While the logs obviously could be altered, they typically have are secured (to prevent people from altering the logs to protect their jobs); not that they can't be altered but it would involve multiple people (making it more likely someone would leak the truth). Absolutely. I stated up front I'm not fan of the Congresswoman and have voted against her multiple times. Which indicates nothing. It could be the flight was not full, it could have been, as you claim, a PR move to try and placate an angry customer. None of that is evidence that United was in the wrong, just that they were trying to keep a repeat customer (one who had enough miles to be upgraded) happy. [/QUOTE]
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Democrat Sheila Jackson Lee gets first-class seat on United ... after passenger bumped to economy
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