- Jun 27, 2015
- 265
- 215
- Country
- United States
- Gender
- Male
- Faith
- Christian
- Marital Status
- Private
I'm paying for cell phone service on my Galaxy Watch 8 Classic for $10 a month so that if my Galaxy phone is turned off or far away from the watch, I can still make or receive important calls. The cell phone service on the watch has not been working since last week. So if I turn my phone off (or turn off Bluetooth) and try to make a call on my watch, it says “Emergency calls only”. If someone tries to call me with my phone off, the watch fails to ring and they are sent straight to voicemail. It seemed like the watch lost service because 2 weeks ago I was not receiving voicemail and Spectrum Mobile reconfigured my line to fix it, and this may have kicked the watch off the network.
I called Spectrum Mobile about this last week and they had me factory reset my watch and this did not fix it. So they created a ticket for a tier 3 specialist to call me. The tier 3 specialist called me last Thursday when I was at work, so I asked them to call me after 5 pm. However it appears like they have made no attempts to call me since that time, so there have been more than 3 days since Thursday with no calls from Spectrum. On the phone, someone from Spectrum Mobile told me that the third tier specialist is supposed to make one attempt to call me each day while the ticket is open.
When I first got the watch about 3 months ago, the Wearable app never worked for adding the mobile plan. You are supposed to be able to use the Wearable app to add the mobile plan to the watch, but attempting this resulted in a message that no plans could be found. So at this point Spectrum Mobile used a backdoor approach of activating the watch, I think by me telling them the IMEI number. On the phone recently with them, they told me they tried to remove the watch and re-add it, but this did not fix it. It is still not possible to add the mobile plan using the Wearable app.
Now I am thinking I might not really need the cell phone plan for the watch, so I might consider canceling it.
I called Spectrum Mobile about this last week and they had me factory reset my watch and this did not fix it. So they created a ticket for a tier 3 specialist to call me. The tier 3 specialist called me last Thursday when I was at work, so I asked them to call me after 5 pm. However it appears like they have made no attempts to call me since that time, so there have been more than 3 days since Thursday with no calls from Spectrum. On the phone, someone from Spectrum Mobile told me that the third tier specialist is supposed to make one attempt to call me each day while the ticket is open.
When I first got the watch about 3 months ago, the Wearable app never worked for adding the mobile plan. You are supposed to be able to use the Wearable app to add the mobile plan to the watch, but attempting this resulted in a message that no plans could be found. So at this point Spectrum Mobile used a backdoor approach of activating the watch, I think by me telling them the IMEI number. On the phone recently with them, they told me they tried to remove the watch and re-add it, but this did not fix it. It is still not possible to add the mobile plan using the Wearable app.
Now I am thinking I might not really need the cell phone plan for the watch, so I might consider canceling it.
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