Augh! USERS!

[TheReasoner]

Sorry about this rant, but sometimes being a techie is hard work

Let me expand

user: (in angry tone) "Why isn't my PC working?"
me: "I am afraid we have a power outage, so your computer will not be usable until the power is back on"
user: (angrier) "Well, it is YOUR job to keep my computer running. My phone works, so this is a poor excuse. My computer should be able to work even now. Do you know how much money is lost in lost work time now?"
me: "I am sorry, but I am afraid it is out of our hands un...."
user: (still angry) "Well, I don't care! This is highly unprofessional. When will you have fixed the power problem?"
me: "I am afraid we do not know when the power company will have power back on the grid, but I'll be happy to call you once it is back"

The user rambled on some, being most unpleasant.

Then, another case:
A user had requested a file transfer from one server to another. Not normally a job we do for users (they can copy those files themselves!) But some special circumstances were present. The user called me an hour after the file was copied, verified, and an e-mail had been sent. He was angry. Claiming the file was not there, I did not know what had happened, so I apologized if it was gone and went to look for the file. The user had hung up on me at this point. Then, when I find the file intact I get another call from a colleague. Asking about what I had done with that file - he had received an extremely rude e-mail accusing me for unprofessional behaviour and laziness - because the file alledgedly was gone. This e-mail went to my boss. My boss' boss. Head of the entire organization. The user's boss, the user's boss' boss and a couple of my colleagues. I explain the file is there, and my colleague checks the time stamp which verifies my story. Shortly after I call the user telling him again over the phone where the file is. He is angry. Very angry. Then he says "oh. There it is, I must have missed it". And hangs up. No apology. No followup mail to anyone about it being HIS mistake.

Then of course, in addition to treating admins and IT personell like junk you have a huge whopping heap of people with negative IQ. Seriously, send a person to a computer course three times and you should guess that person would know how to check her mail instead of calling our first line helpdesk every day.

Frankly I get sick and tired sometimes. People should be allowed to use their brains just a bit. If their computer does not work right after they unplugged all their cables MAYBE they should consider the possibility that their keyboard is NOT wireless and thus will not work as one either.
Or, users who have used computers every day for fifteen years, don't know how to save a document in Word and try to lecture me - with a 4 and a half years specialization in IT (and I graduated with the best grades you can get I might add)- on how to perform some trivial task... Well, it gets tiresome. Would the same person tell a doctor humans have three kidneys? No? Well, the level of stupidity is comparable.

So I have a question to employers;
Would you hire a carpenter who couldn't use a hammer to save his life? No? So why on earth are you hiring so many people who have NO idea how to use the one vital tool in their profession?
AUGH!

 

[macrohard]

Dont worry about it....

I go through that all day too.....

Its always my fault when some other website my users need to use is down and Im told to fix it.

I think all IT users everywhere should unionize, go on strike to demand more capable co-workers.....

 

[wiggsfly]

My favorite was actually a new IT guy. We hired him with a 4 year degree fresh out of a very good school (Northwestern U). His first morning we get a call that there is something wrong with someone's connection. I let him look into it and about an hour later I was starting to get MANY calls from the executive floors about internet outages. I go into the tele-comm room and the new guy had unplugged all 450 connections to the routers to troubleshoot the first problem....

...we sent him on a permanent lunch.

Had another guy we sent to diagnose a connection issue at another company. He was part-time so I didn't see him much, but 4 months later I was told they still didn't have a connection to that machine and the tech had been there almost daily. He had replaced cards, computers, etc. I go right to the patch panel, plug it in, and everything is fine (so much for troubleshooting skills).

When I was phone support at 3Com they kept putting new computers on my desk and within a week they were dead. So they would put another one there. They swore at me, threatened to fire me, the whole nine yards. No one would listen to my diagnoses that the problem was with the electric. My last week there they had an electrician out for somehting else. I asked him to look at my outlet, which he did, and pointed out for some reason it was getting only about 90 volts. I sent this to the support department and there response was "Oh." No apology no nothing. I did learn from friends though that once they fixed the outlet they never had another problem (although they still blamed me as I left as it was being fixed).

 

[pgp_protector]

Sorry about this rant, but sometimes being a techie is hard work

Let me expand

user: (in angry tone) "Why isn't my PC working?"
me: "I am afraid we have a power outage, so your computer will not be usable until the power is back on"
user: (angrier) "Well, it is YOUR job to keep my computer running. My phone works, so this is a poor excuse. My computer should be able to work even now. Do you know how much money is lost in lost work time now?"
me: "I am sorry, but I am afraid it is out of our hands un...."
user: (still angry) "Well, I don't care! This is highly unprofessional. When will you have fixed the power problem?"
me: "I am afraid we do not know when the power company will have power back on the grid, but I'll be happy to call you once it is back"

The user rambled on some, being most unpleasant.

Should of told em to get either a Laptop or a UPS

 

[TheReasoner]

Should of told em to get either a Laptop or a UPS

hohohooo... That guy? Nah. I'd rather play Russian roulette with a magazine loaded gun... Some users don't have the brains to use a keyboard. And this was one such guy.

 

[Mobiosity]

hohohooo... That guy? Nah. I'd rather play Russian roulette with a magazine loaded gun... Some users don't have the brains to use a keyboard. And this was one such guy.

We call that a pibcak (problem is between chair and keyboard).

 

[pgp_protector]

We call that a pibcak (problem is between chair and keyboard).

That or an ID:10.T Error

 

[wiggsfly]

That or an ID:10.T Error

Nice....

 

[NiteClerk]

Picnic.

Problem
in
chair,
not
in computer

 

[wolfman544]

Sorry about this rant, but sometimes being a techie is hard work

Let me expand

user: (in angry tone) "Why isn't my PC working?"
me: "I am afraid we have a power outage, so your computer will not be usable until the power is back on"
user: (angrier) "Well, it is YOUR job to keep my computer running. My phone works, so this is a poor excuse. My computer should be able to work even now. Do you know how much money is lost in lost work time now?"
me: "I am sorry, but I am afraid it is out of our hands un...."
user: (still angry) "Well, I don't care! This is highly unprofessional. When will you have fixed the power problem?"
me: "I am afraid we do not know when the power company will have power back on the grid, but I'll be happy to call you once it is back"

The user rambled on some, being most unpleasant.

Then, another case:
A user had requested a file transfer from one server to another. Not normally a job we do for users (they can copy those files themselves!) But some special circumstances were present. The user called me an hour after the file was copied, verified, and an e-mail had been sent. He was angry. Claiming the file was not there, I did not know what had happened, so I apologized if it was gone and went to look for the file. The user had hung up on me at this point. Then, when I find the file intact I get another call from a colleague. Asking about what I had done with that file - he had received an extremely rude e-mail accusing me for unprofessional behaviour and laziness - because the file alledgedly was gone. This e-mail went to my boss. My boss' boss. Head of the entire organization. The user's boss, the user's boss' boss and a couple of my colleagues. I explain the file is there, and my colleague checks the time stamp which verifies my story. Shortly after I call the user telling him again over the phone where the file is. He is angry. Very angry. Then he says "oh. There it is, I must have missed it". And hangs up. No apology. No followup mail to anyone about it being HIS mistake.

Then of course, in addition to treating admins and IT personell like junk you have a huge whopping heap of people with negative IQ. Seriously, send a person to a computer course three times and you should guess that person would know how to check her mail instead of calling our first line helpdesk every day.

Frankly I get sick and tired sometimes. People should be allowed to use their brains just a bit. If their computer does not work right after they unplugged all their cables MAYBE they should consider the possibility that their keyboard is NOT wireless and thus will not work as one either.
Or, users who have used computers every day for fifteen years, don't know how to save a document in Word and try to lecture me - with a 4 and a half years specialization in IT (and I graduated with the best grades you can get I might add)- on how to perform some trivial task... Well, it gets tiresome. Would the same person tell a doctor humans have three kidneys? No? Well, the level of stupidity is comparable.

So I have a question to employers;
Would you hire a carpenter who couldn't use a hammer to save his life? No? So why on earth are you hiring so many people who have NO idea how to use the one vital tool in their profession?
AUGH!

Oh my, I thought the power outage 1 was an email myth, people can be that stupid?
I agree with you on many levels, I'm tech. support/Sys. Admin. for a library. I get users that I go down and walk them through logging onto their email almost every time they want to check it. I keep thinking, it hasn't changed any since yesterday.

Or, I've tried to log on to hotmail from 3 of you're computers, I think you're system is down.
I'm sorry sir, but every other site I try works, I think the problem is on Hotmail's end.

But, my favorites are, I forgot my email password can you look it up for me. (Yahoo or Hotmail mind you)
Answer, Click on the Forgot your password link. (Thinking, how on earth do I know you're password)

I forgot about the "Is this a good password?" Well, it was until you told me.


I don't have 3 kidneys??? How about my squigglyspooch?

My favorite was actually a new IT guy. We hired him with a 4 year degree fresh out of a very good school (Northwestern U). His first morning we get a call that there is something wrong with someone's connection. I let him look into it and about an hour later I was starting to get MANY calls from the executive floors about internet outages. I go into the tele-comm room and the new guy had unplugged all 450 connections to the routers to troubleshoot the first problem....

...we sent him on a permanent lunch.

Had another guy we sent to diagnose a connection issue at another company. He was part-time so I didn't see him much, but 4 months later I was told they still didn't have a connection to that machine and the tech had been there almost daily. He had replaced cards, computers, etc. I go right to the patch panel, plug it in, and everything is fine (so much for troubleshooting skills).

When I was phone support at 3Com they kept putting new computers on my desk and within a week they were dead. So they would put another one there. They swore at me, threatened to fire me, the whole nine yards. No one would listen to my diagnoses that the problem was with the electric. My last week there they had an electrician out for somehting else. I asked him to look at my outlet, which he did, and pointed out for some reason it was getting only about 90 volts. I sent this to the support department and there response was "Oh." No apology no nothing. I did learn from friends though that once they fixed the outlet they never had another problem (although they still blamed me as I left as it was being fixed).

ouch, i've "accidentally" turned off the DSL before, the joys of being the head of a tech department of 2.

hohohooo... That guy? Nah. I'd rather play Russian roulette with a magazine loaded gun... Some users don't have the brains to use a keyboard. And this was one such guy.

fun. Sometimes, I wish stupidity was painful.

That or an ID:10.T Error

Picnic.

Problem
in
chair,
not
in computer

Don't forget about the good ol' I/O error, Idiot Operator
or PEBKAC, Problem Exists Between Keyboard And Chair

 

[pgp_protector]

As the IT guy for the family, I got tired of the calls and them trying to explain what there problem is, or what some error message is.

So Every time I go over to a new computer for anyone, I install LogMeIn I Love it, I can call up there computer from my browser & take control of 98,Me,2K,XP,Vista systems and fix most User errors (And reenable autoupdates on there AV software)

 

[Sketcher]

My dad did a short stint in tech support for insurance agents some years ago. He told me about a time when a very angry agent called in about how he could not access his file. He was of course, blaming everyone and everything but himself. When my dad finally got to talk, he went through the first step - "Is your floppy disk in the drive?" He hears a long silence, and then the agent muttered that everything was working fine now.

 

[wolfman544]

As the IT guy for the family, I got tired of the calls and them trying to explain what there problem is, or what some error message is.

So Every time I go over to a new computer for anyone, I install LogMeIn I Love it, I can call up there computer from my browser & take control of 98,Me,2K,XP,Vista systems and fix most User errors (And reenable autoupdates on there AV software)

smart, i'm going to check that out.

My dad did a short stint in tech support for insurance agents some years ago. He told me about a time when a very angry agent called in about how he could not access his file. He was of course, blaming everyone and everything but himself. When my dad finally got to talk, he went through the first step - "Is your floppy disk in the drive?" He hears a long silence, and then the agent muttered that everything was working fine now.

hehehe
nice

 

[wolfman544]

As the IT guy for the family, I got tired of the calls and them trying to explain what there problem is, or what some error message is.

So Every time I go over to a new computer for anyone, I install LogMeIn I Love it, I can call up there computer from my browser & take control of 98,Me,2K,XP,Vista systems and fix most User errors (And reenable autoupdates on there AV software)

is it actually honost to goodness free?

 

[pgp_protector]

is it actually honost to goodness free?

Yes & No

The Full version is not free, but the Free version works great.

You just can't copy from the remote to local computer, and can't print to the remote computer.
But for full control (Even with a PDA) the free version works well.

(Also I've done multiple searches for hacking LogMeIn, and haven't found anything yet) But still choose a Good Strong Password

 

[wolfman544]

Yes & No

The Full version is not free, but the Free version works great.

You just can't copy from the remote to local computer, and can't print to the remote computer.
But for full control (Even with a PDA) the free version works well.

(Also I've done multiple searches for hacking LogMeIn, and haven't found anything yet) But still choose a Good Strong Password

awsome, thanks for the info.
And, no worries, is rumpelstiltskin a good one? j/k
although, I am crazy enough to use an entire quote from Lord Of The Rings(Not telling which movie) as a windows log in. If you can crack 1 that big, you deserve to get in.
granted I was watching it while I installed the system.

hmm, I wonder if I can use it with my Palm.

 

[pgp_protector]

awsome, thanks for the info.
And, no worries, is rumpelstiltskin a good one? j/k
although, I am crazy enough to use an entire quote from Lord Of The Rings(Not telling which movie) as a windows log in. If you can crack 1 that big, you deserve to get in.

accroynms works wonders
FSASYAOF...

 

[wolfman544]

accroynms works wonders
FSASYAOF...

ok, do tell what that's a acronym for

 

[pgp_protector]

Four score and seven years ago our fathers brought forth on this continent, a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal.

 

[wolfman544]

i would not have guessed that

and LogMeIn works great, thanks again