I stumped tech support! Yeah!

kaotic

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Ok I'm going to try to help you here. But it's kind of hard to tell what's wrong. You might need to download DX9 (Direct X 9) from Windows Update, or www.microsoft.com/[size=-1]directx[/size]. Now there is one major thing I think you should check. Go into your bios settings, When your computer is booting press f1, or delete, or esp, it should tell you what to press. Well look for something that says something like disable onboard video.

Since the drivers didn't work it sounds more like a hardware issue, and not a software one. I have the Nvidia Geforce 4 mx 420 and those drivers work great with my card. But I really think it's either a Dx or the nvidia card isn't working because the onboard video is still enabled. On the newer mother boards you can install a new video card and the onboard video get set to disable (most of the time). I hope this helps, if not I can still try to help a little bit more. :)

P.s If you can't find anything about disabling onboard video in your bios, you will have remove a jumper on your motherboard to disable it.
 
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dementg

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I stumbled into this in a Google search, and though its an old thread I'd still like to respond in case you or anyone else is still concerned. I'm disappointed to read Tyan's response they gave you, I've never dealt with their tech support but they don't sound like they try very hard.

I have the same motherboard, it was a current model in late 1998 and definitely supports Win98, even though they didn't acknowledge that. VIA also has driver support for that chipset under Windows 2000, I've installed that a few times and am setting it up again right now. I'm not sure what they mean about ACPI, because the bios clearly has ACPI settings in it, but I've never used them since I have it on an AT power supply. The problem with this board is its from the early days of AGP, when non-Intel chipsets didn't handle AGP very well, so you have to fight the chipset to make it work.

Power (watts) might also be an issue. I remember reading articles on the internet indicating that many early AGP motherboards were getting blown out by TNT2 video cards, because the early boards weren't able to handle the high amperage that the newer cards were trying to pull. This happened to a friend of mine on a different motherboard which is what caused me to find out about it. I don't know if the Tyan S1590 has this problem or not, but I didn't want to find out. I got a GeForce2 MX, which is really a perfect match since its fanless, low-power, and is fast enough to saturate the CPU in 3D. I had trouble getting it to work but it will work. You have a "400", which is newer than the one I had but I doubt there's much difference on compatibility. I also have installed a much newer ATI AIW-9000 on a different AGP 2X machine, so I expect there probably isn't anything incompatible about that card.

Its been a long time since I dealt with this so unfortunately I don't remember the whole procedure, but there were a few things I remember being key.

1. Enable USB in the bios, even if you aren't using it. For some reason, AGP will not work without this turned on. Its some weird quirk of the chipset. My system used to boot to a black screen or standard VGA without this.

2. Install the VIA agp drivers in "normal" mode, not turbo. That will force it to run in AGP 1X, instead of 2X. AGP 2X seemed to be unstable for me, and even when it worked, I tried benchmarking in 3DMark and found that there was virtually no difference at all in the performance, probably because of the CPU limitation.

Trying to do this in 2000, I can't get it to prompt me for "normal" mode. I read a comment on another site though that implied it always uses "normal" mode when installing these drivers on 2000. Whatever it does on 2000 is probably the same on XP. There's supposed to be a registry key at

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VxD\VIAGART

that enables turbo mode if its present. The "VxD\" registry folder doesn't exist on my system that I'm installing right now, so I'm guessing its in normal mode. This is with the 4-in-1 v4.43 drivers. I don't have an AGP card on the board anymore so I have no way to tell if its really working or not.

I think I may have had to use an older version of the VIA drivers, but I don't remember which it was and I'm not sure that was really an issue. Whatever version I was using back then was probably 4.28 or so. I do remember that the old nvidia 5.32 drivers were faster than everything newer for some reason, so I used them.

There's an option in the BIOS to enable "1 WS AGP writes" or something like that. I think it's enabled by default but if yours isn't then it probably should be. My BIOS back when I had AGP working was v1.16. I have no reason to think that's an issue though.

Another option - there are PCI cards with decent 3D on them. I remember specifically that there was an eVGA PCI card with the same GeForce2 MX on it, which I considered ordering until I figured out the AGP problem. If you're still trying to work this out and want some 3D, you might just look for a PCI version on ebay. Performance wise, I remember that the 3dMark scores back in the day showed that a TNT2 did not saturate a K6-3 processor - the GF2 MX had better scores. Not sure what CPU you're using but I'd try not to go below the MX or you'll end up with less 3D performance.
 
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dementg

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An addendum: I've been installing Win2k on an S1590 recently, and I have just noticed that apparently Win2k has its own AGP drivers for this chipset. I don't have an AGP card installed so I have no idea if it works, but if you install Win2k you might not need the 4-in-1's at all. I'd try not using them until you find a reason to install them.

The onboard USB can be enabled by manually changing the driver for the "Unsupported VIA USB Controller" to "Universal VIA USB Controller". That universal driver seems to work just fine even though it isn't detected that way.

I had some really frustrating problems with lockups when detecting some expansion cards I had installed. I finally realized this was happening because the BIOS was set for "Edge" pci irq's, instead of "Level". If anyone experiences lockups when detecting hardware on this board, make sure you have that BIOS entry set correctly. According to the manual, "Edge" mode is normally not to be used and it definitely caused problems in my case.
 
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pgp_protector

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So trying to Run New Software (WinXP SP1) on an Old MB w/ incompatable Hardware is Stumping Tech Support ??

Dosnt sound like they were Stumped (I.E. Unable to solve the problem), just that there is no Valid Solution

I.E. My Wife called G.E. To ask how she can cook a 35 Pound Turky in the Mini Microwave Oven, They stated that It Wont Fit.
Did She Thereby "Stump Them" ??
 
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Kristi1

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pgp_protector said:
So trying to Run New Software (WinXP SP1) on an Old MB w/ incompatable Hardware is Stumping Tech Support ??

Dosnt sound like they were Stumped (I.E. Unable to solve the problem), just that there is no Valid Solution

I.E. My Wife called G.E. To ask how she can cook a 35 Pound Turky in the Mini Microwave Oven, They stated that It Wont Fit.
Did She Thereby "Stump Them" ??




I just downloaded SP2 yesterday, I like it a lot!!!!!!!!!!!!!!!!! ;)

I use Windows XP and below is the website where I downloaded it from;


Microsoft's website ~> "Windows XP Service Pack 2"



Many Blessings Everyone, \o/ :clap:

KristiAnn
AKA
MsGuidedAngel
 
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Ceris

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Holly3278 said:
LOL! I used to stump the tech support at various places all the time... lol. It's pretty eye opening when you call tech support at AOL and they don't even know what RAM is! lol

Your not kidding huh? Wow....... :eek:
 
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Ave Maria

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Ceris said:
Your not kidding huh? Wow....... :eek:
Nope, I'm not kidding. You know what's really funny? When you walk into a store like Circuit City, Best Buy, or Computers Plus and you start talking to one of their supposed "experts" about something technical and you go completely over their head! :D Me, I'm the type of person who uses very technical language and you'd be surprised at how many confused looks I get when I am asking someone at a computer store about a specific machine or whatever. Sometimes I honestly think that these so called computer "experts" have only a very basic knowledge in computers. And my problem is that I find it hard to explain computer stuff to basic users when it comes to terms and stuff because I'm so used to speaking in technical terms.
 
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dementg

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pgp_protector said:
So trying to Run New Software (WinXP SP1) on an Old MB w/ incompatable Hardware is Stumping Tech Support ??

Dosnt sound like they were Stumped (I.E. Unable to solve the problem), just that there is no Valid Solution

I.E. My Wife called G.E. To ask how she can cook a 35 Pound Turky in the Mini Microwave Oven, They stated that It Wont Fit.
Did She Thereby "Stump Them" ??
The hardware isn't incompatible. My brother installed XP on this board for awhile and it works fine. In fact its pretty unusual for a later version of windows to not be compatible with previously supported hardware. The AGP issue isn't specific to XP, its an issue on any windows version and is solveable (I had it working back in the day).

My guess is the people who answered the email probably weren't out of high school when that era of boards came out, so they just don't know enough about it. They apparently didn't look anything up about the board and that's why they didn't recognize the AGP issue. At minimum they should have suggested bypassing the issue by installing a PCI Geforce2, and they were making stuff up when they said it wasn't "designed" for such a card. Basically I think they dodged the question.
 
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