- Feb 29, 2004
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Have you ever noticed the difference between the person in the window at a Chic-Fil-A or a Culvers versus the person at a McDonald's? Two of these companies stress good customer service; one doesn't.
I'm fine with paying fast food workers a higher wage, but I'd like some friendly, good customer service coming along with it. And, if you can't figure out the recipe for "Cheeseburger," you don't deserve $15/hr. I pulled into a McDonald's off of an interstate exit ramp. I ordered 1 cheeseburger. When I unwrapped my sandwich back on the highway, I found ketchup, mustard, pickle, and cheese, but they forgot one thing...the burger. It seems pretty basic in a burger joint, doesn't it? The burger goes on the bun. Forget the ketchup if you must. Short me one pickle. But don't forget the burger! The next turnaround spot was about 10 miles ahead and I wasn't going back. I wrote the manager when I got home, but didn't even get a post card with, "Whoops, sorry about that."
I say give the kids the job back, but let's also train them to be courteous and teach them something about customer service. And, the correct response to "Thank you" is "You're welcome" not "No problem." And please don't tell me to "Have a good one."
Goodness, I'm becoming something of a curmudgeon.
I'm fine with paying fast food workers a higher wage, but I'd like some friendly, good customer service coming along with it. And, if you can't figure out the recipe for "Cheeseburger," you don't deserve $15/hr. I pulled into a McDonald's off of an interstate exit ramp. I ordered 1 cheeseburger. When I unwrapped my sandwich back on the highway, I found ketchup, mustard, pickle, and cheese, but they forgot one thing...the burger. It seems pretty basic in a burger joint, doesn't it? The burger goes on the bun. Forget the ketchup if you must. Short me one pickle. But don't forget the burger! The next turnaround spot was about 10 miles ahead and I wasn't going back. I wrote the manager when I got home, but didn't even get a post card with, "Whoops, sorry about that."
I say give the kids the job back, but let's also train them to be courteous and teach them something about customer service. And, the correct response to "Thank you" is "You're welcome" not "No problem." And please don't tell me to "Have a good one."
Goodness, I'm becoming something of a curmudgeon.
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