Problem with AMD upgrade of drivers for integrated graphics

High Fidelity · Jul 15, 2018

Had a look around and it looks like you were lucky to last this long without these issues and AMD drivers have been causing people issues for a long time regarding the issues you're having.

Sadly this is nothing new with AMD. It's why I avoid them like the plague. Your best bet when getting a new laptop in the future is sticking with Intel and Nvidea.

Chinchilla · Jul 15, 2018

mnorian said:
I got an upgrade notification from AMD this morning for the APU an A6-5200 with intergrated graphics card; an HD-4200 that's in my Laptop with 4GB ram.

As this was from AMD I figured it would be OK to D/L the latest drivers; so said yes and after a bit the new drivers were ready for install.

Before the graphics control was called "Catalyst Control Center" now it's just "Radeon settings"
and the chip set has been upgraded to: Radeon Adrenalin graphics chipset--AMD Radeon HD 8400. Which looks to be from AMD's game section.

After I got it back up and running; the mouse pointer is very jerky and disappears and then reappears every few inches; which makes high-lighting something to copy & paste; almost impossible. Also sometimes when typing the characters are slow to appear after hitting the key.

I've done some searching and found sites saying that the HP PC's with Catalyst Control Center; only should use Windows drivers and not the AMD ones.

As this seems to be a new thing for AMD; the gamers consule; as that what the new graphics control panel looks like; I have found no web-site help in going back to the older CCC and drivers.

I don't use this LT for games and just want it to work on posting to CF and D/L and watching videos; so could use some experienced help. Thanks.

Delete drivers then go there
https://support.amd.com/en-us/download
Select the download button in box saying "Automatically Detect and Install Your Driver"

After that never ever upgrade any drivers when you see update , it gives nothing but it can cause trouble like in your scenario .
You might want to format pc once a year and download the drivers back again but do not download the updates , same goes for your phone it will mess up stuff , always keep one version of driver previous to the current one so you don't have to worry about patching .

mnorian · Jul 15, 2018

High Fidelity said:
Go in to the graphics panel, wherever that is for AMD but most likely in the bottom right tray somewhere and type the driver name in to Google and your symptoms to see if other users are suffering.

It shouldn't really have made that big of a difference.

Don't reinstall Windows though. That's a bit too drastic and biting off the nose to spite the face. There's more than likely a quick fix.

The Graphics panel is in the screen shot in post #14; it has 9 different drivers for different options of game play; I not real sure witch ones run plain windows pictures and web pages.

I did a bunch of searching about this new AMD upgrade and there are a lot of sites full of problems with it; the one I wished I would of seen before I upgraded was one saying the HP Laptops should only use windows drivers not AMD's; which doesn't make sense; AMD should know what drivers their processors need right? Well I found out on another HP LT a couple of years ago; AMD doesn't support their products; so had to go to HP for a driver upgrade; as MS didn't have them either.

So I'm off to do some hunting in HP's data base; which isn't easy.

High Fidelity · Jul 15, 2018

mnorian said:
The Graphics panel is in the screen shot in post #14; it has 9 different drivers for different options of game play; I not real sure witch ones run plain windows pictures and web pages.

I did a bunch of searching about this new AMD upgrade and there are a lot of sites full of problems with it; the one I wished I would of seen before I upgraded was one saying the HP Laptops should only use windows drivers not AMD's; which doesn't make sense; AMD should know what drivers their processors need right? Well I found out on another HP LT a couple of years ago; AMD doesn't support their products; so had to go to HP for a driver upgrade; as MS didn't have them either.

So I'm off to do some hunting in HP's data base; which isn't easy.

The integrated chip is AMD, so there's no way around using their drivers.

CCC, for example, was also AMD software.

mnorian · Jul 15, 2018

Chinchilla said:
Delete drivers then go there
https://support.amd.com/en-us/download
Select the download button in box saying "Automatically Detect and Install Your Driver"

After that never ever upgrade any drivers when you see update , it gives nothing but it can cause trouble like in your scenario .
You might want to format pc once a year and download the drivers back again but do not download the updates , same goes for your phone it will mess up stuff , always keep one version of driver previous to the current one so you don't have to worry about patching .

I've already went back to AMD's site and reinstalled a different set of drivers; the "recommended" set not the high-end one like the first time; no difference.

Apologetic_Warrior · Jul 15, 2018

High Fidelity said:
Had a look around and it looks like you were lucky to last this long without these issues and AMD drivers have been causing people issues for a long time regarding the issues you're having.

Sadly this is nothing new with AMD. It's why I avoid them like the plague. Your best bet when getting a new laptop in the future is sticking with Intel and Nvidea.

Agree, in the past I've had issues with AMD graphics cards, they make nice hardware, sometimes technically better than NVIDIA, but personally they have a notorious reputation for graphics cards drivers/software issues.

Chinchilla · Jul 15, 2018

mnorian said:
I've already went back to AMD's site and reinstalled a different set of drivers; the "recommended" set not the high-end one like the first time; no difference.

You probably installed some AMD program running in background and stealing your CPU try find it . They love to add this to the drivers ( like most company ).

Always use custom instalation rather than installing everything because you will have mess in your pc .

mnorian · Jul 15, 2018

High Fidelity said:
The integrated chip is AMD, so there's no way around using their drivers.

CCC, for example, was also AMD software.

Well that may be so; but HP has much more of the AMD drivers in their data base then AMD who are all about selling game machines; not helping a user get rid of the new control panel and go back to the old one.

The thing I think most on here are not understanding; it wasn't just drivers I downloaded; but after I had the problems;

I found it was 180 MB of "Adrenalin control panel" with a whole lot more to it then just new drivers---they didn't say that in the notification for new drivers that would fix 'your problems with video stoppage in youtube etc."

mnorian · Jul 15, 2018

Chinchilla said:
You probably installed some AMD program running in background and stealing your CPU try find it . They love to add this to the drivers ( like most company ).

Always use custom instalation rather than installing everything because you will have mess in your pc .

Second time I did use custom install; it didn't help.

mnorian · Jul 15, 2018

High Fidelity said:
Had a look around and it looks like you were lucky to last this long without these issues and AMD drivers have been causing people issues for a long time regarding the issues you're having.

Sadly this is nothing new with AMD. It's why I avoid them like the plague. Your best bet when getting a new laptop in the future is sticking with Intel and Nvidea.

Up until this D/L I have had no problem with the graphics; but I also was letting Windows updates take care of the drivers.

I just wasn't really paying attention to what AMD was wanting to D/L but I have had such good luck with Windows up dates for Win10 that i thought AMD would be just as good--not!

Chinchilla · Jul 15, 2018

mnorian said:
Second time I did use custom install; it didn't help.

You could try backing your pc to some previous point .

High Fidelity · Jul 15, 2018

mnorian said:
Up until this D/L I have had no problem with the graphics; but I also was letting Windows updates take care of the drivers.

I just wasn't really paying attention to what AMD was wanting to D/L but I have had such good luck with Windows up dates for Win10 that i thought AMD would be just as good--not!

It's possible that it's the windows updates then. In the past I've had windows updates give performance issues on $5000 systems, so it's surprising how a routine update can run amok.

Do you update regularly? If so it will be easier to pinpoint what it may be.

I still think it's CPU or RAM related. Navigate the the task manager and check your CPU and memory usage. If your CPU is running high, that may be it. If it spikes and jumps drastically higher than it was when the stuttering occurs, that's probably why.

It may also be the RAM or something hogging the RAM.

There are certain Windows processes that just randomly do their own thing sometimes which stress hardware and are markedly more noticeable on systems like laptops where computing power isn't as powerful as your average desktop.

Check task manager and go from there. If it's that, that narrows it down a lot

mnorian · Jul 15, 2018

Question for those saying I should uninstall the current drivers and go get some new ones at MS or HP; wont that crash the videos without drivers till I download others?

The reason I'm asking; I'm thinking of uninstalling this new AMD graphics control panel (I looked and there are 7 separate files that AMD D/L this morning) and seeing if I can go find the CCC graphics at HP cause AMD dosen't hang on to the older graphic apps.

mnorian · Jul 15, 2018

High Fidelity said:
It's possible that it's the windows updates then. In the past I've had windows updates give performance issues on $5000 systems, so it's surprising how a routine update can run amok.

Do you update regularly? If so it will be easier to pinpoint what it may be.

I still think it's CPU or RAM related. Navigate the the task manager and check your CPU and memory usage. If your CPU is running high, that may be it. If it spikes and jumps drastically higher than it was when the stuttering occurs, that's probably why.

It may also be the RAM or something hogging the RAM.

There are certain Windows processes that just randomly do their own thing sometimes which stress hardware and are markedly more noticeable on systems like laptops where computing power isn't as powerful as your average desktop.

Check task manager and go from there. If it's that, that narrows it down a lot

HF; it started right after I d/l the AMD graphics control center.

High Fidelity · Jul 15, 2018

I just saw you wrote about keystrokes being slow to register as well.

In that case this is 95% not your graphics drivers and something that has changed with the Windows updates.

If you open task manager when experiencing these issues I'm betting you'll see either your CPU running high or at 100%, an app using a ton of RAM or, now I saw about the key strokes, a Windows process using 100% of your HDD read or write speed at that moment, or a combination of above.

There are a couple Windows processes you can't really get rid of that do that and it affects even high end machines sometimes.

High Fidelity · Jul 15, 2018

mnorian said:
HF; it started right after I d/l the AMD graphics control center.

But you said you downloaded that with Windows updates as well, unless I read wrong.

See my last post, I think that will find the culprit I had that issue myself on occasion and it was my hard drive being used by a Windows process for a couple minutes, sometimes longer.

mnorian · Jul 15, 2018

Chinchilla said:
You could try backing your pc to some previous point .

https://www.christianforums.com/thr...or-integrated-graphics.8073341/#post-72946260

paul1149 · Jul 15, 2018

mnorian said:
Question for those saying I should uninstall the current drivers and go get some new ones at MS or HP; wont that crash the videos without drivers till I download others?

Download first,
then uninstall existing.
Reboot. System will use inbuilt generic drivers.
Install replacement driver.
Reboot.

mnorian · Jul 15, 2018

High Fidelity said:
But you said you downloaded that with Windows updates as well, unless I read wrong.

See my last post, I think that will find the culprit I had that issue myself on occasion and it was my hard drive being used by a Windows process for a couple minutes, sometimes longer.

To save time check post #9
https://www.christianforums.com/thr...or-integrated-graphics.8073341/#post-72946230

Win10 update last came in June 8, 2018.

I checked the task manager right after this started an it was running at 50% the typing problem has fixed itself;

so the only problem I have now is the mouse arrow (curser) is jittery and jumps from place to place; disappears sometime;

but I use a track-ball mouse and I've had problems with this before; I think it may have incompatibility with the new AMD video drivers.

One thing I wished I knew; how does AMD run there video control center so it's drivers don't show up in windows device manager?

mnorian · Jul 15, 2018

paul1149 said:
Download first,

then uninstall existing.

Reboot. System will use inbuilt generic drivers.

Install replacement driver.

Reboot.

Thanks Paul.

Problem with AMD upgrade of drivers for integrated graphics

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