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Internet is Running slow

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+^Gothic_Dreams^+

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First off. here was my problem that i had before leading up to The internet being slow. i had a searchbar toolbar (that was spy ware) that was installed onto my familys Computer. and i finally got rid of that last night after several trys!

But now after that i did. i have been noticing that we're getting more Pop ups and just the whole internet is slow for me and my parents both. When i go to visit web sites and check my email etc.... its just slower then it used to be. The internet used to be real fast for us. but just recently its became slower by alittle bit:mad: . and we have XP Pro installed to!

and we have a pop up Blocker installed and Fire wall and all that installed.
 
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rwl

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DL and run Ad-aware and Spybot. Also run a virus scan. Pop ups will tax your bandwith. What kind of connection do you have? Dialup, cable, dsl? Find out what type of down load/up load speeds you're 'supposed' to be getting then go to www.dslreports.com and run a speed test on your connection. See what that says.
 
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+^Gothic_Dreams^+

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i have Ad Aware and Spybot search and Destroy both on my familys Computer. that i downloaded. and i run both of thoses a couple times a Day. and i also have Norton AntiVirus that i run at least once a day. and when i went to that dslreports website that you Gave me. it did not show our internet Cable company on there. which is motorola.

and we have Cable for our high speed internet
 
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rwl

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It prolly wont show you the exact cable company but when you signed up for broadband they should have told you what speeds to expect. For instance I'm using Yahoo DSL. I can expect up to 1.5 MB DL and 125 KB UL . When I test it at DSLreports.com it shows me a 1.3 DL and a 135 UL, that way I know I'm in scope.

See what I'm getting at?
 
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+^Gothic_Dreams^+

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rwl

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You have to give a little more info. Around Connecticut the cable company promises upwards of 3 MB download. Your getting a fraction of that speed, but I don't know what speed your supposed to be getting. You are getting a considerable amount over Dial-up though.
Also what search bar did you remove? Was there a name that went with it? What program removed it? How did it get there in the first place.

Try downloading and installed the Google toolbar. That should help with a good amount of the pop-ups.
 
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+^Gothic_Dreams^+

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SEARCHBAR <---- thats was the search bars name. and it came from a Company called WhenuSearch. and i Removed the search bar just simply by going to My Computer and then to the Add and Remove Programs. it took me about 7 or 8 trys to remove it. but i finally got rid of it. and i don't know at all how it got installed onto our computer. i don't remeber at all clicking on something that i wasn't supposed to Click on. it just appeared there one night when i was looking up things online.

and the computers slowness is not as bad as like 56k or 14k but i still notice it some. and we also don't have awhole bunch of programs downloading onto our Computer. we only got like 16 total icons on the Desktop. we have learned the Hard way from when me and my parents had Dial-up to keep the Computer clean of alot of programs and just the basic things.

we did have that Google Toolbar and it does help some though:)
 
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rwl

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Ok, I did a few searches and found the following. DL a program called hijackthis. Scan your computer. Would might see an entry like this... C:\Program Files\WhenUsearch\Search.exe . Also check anything marked searchbar. If you see it, remove it. If you want to, post a copy of the log here and myself or someone else can take a look at the log for you. Then give you a better idea of what to remove.
 
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+^Gothic_Dreams^+

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ok i Downloaded that hijackthis v1.97.7 Program.

and i scanned my Computer and here is what it found.

Logfile of HijackThis v1.97.7
Scan saved at 11:38:17 PM, on 5/2/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\windows\temp\kzSL.exe
C:\WINDOWS\System32\shdtmib1.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Dpi\dpi.exe
C:\WINDOWS\system32\pcs\pcsvc.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\POPUPS~1.EXE
C:\Documents and Settings\David\Application Data\orsw.exe
C:\WINDOWS\System32\wnsapisu.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\CTSvcCDA.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\SysAI\SysAI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\David\Local Settings\Temp\HijackThis.exe
C:\WINDOWS\system32\dhcpsapi.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://server224.smartbotpro.net/7search/?003-nhp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hklm
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
R3 - URLSearchHook: IncrediFindBHO Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~2.DLL
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - C:\PROGRA~1\Lycos\IEagent\CSIE.DLL
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\mxTarget.dll
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\SysAI\AproposPlugin.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Companion\CCHelper.dll
O2 - BHO: NavErrRedir Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~2.DLL
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\Program Files\Panicware\Pop-Up Stopper Companion\popupus.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
O4 - HKLM\..\Run: [Speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [Whatever] D:\\CamClearPlugin.exe
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [WebSavingsfromEbates] C:\Program Files\WebSavingsfromEbates\WebSavingsfromEbatesrun.exe /cp:p "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [kzSL] C:\windows\temp\kzSL.exe
O4 - HKLM\..\Run: [rn5Q36T] C:\WINDOWS\System32\shdtmib1.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [Dpi] C:\Program Files\Common Files\Dpi\dpi.exe
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~1\POPUPS~1.EXE"
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Ehdt] C:\Documents and Settings\David\Application Data\orsw.exe
O4 - HKCU\..\Run: [WNST] C:\WINDOWS\System32\wnsapisu.exe
O4 - HKCU\..\Run: [dhcpsapi] C:\WINDOWS\system32\dhcpsapi.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_41.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1186b9534b8c60896905/netzip/RdxIE601.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37955.9011921296
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab



and we also Got a Gateway Computer (which i heard the company is going out of business) and the computer is prob 3 years old or so.


so please Really Really look the Log Files over that i pasted for you and think of what i should do.
 
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rwl

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Just for a FYI... I'm not 100% sure on the following so take what I say as advise and dont hold me accountable if something should happen. OK, that said...

Try removing the following...

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://server224.smartbotpro.net/7search/?003-nhp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hklm

Also make sure you're spybot and ad-aware are up to date. Set ad-aware to run first, after a reboot. Try that and tell me what happenes.
 
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+^Gothic_Dreams^+

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rwl said:
Just for a FYI... I'm not 100% sure on the following so take what I say as advise and dont hold me accountable if something should happen. OK, that said...

Try removing the following...

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://server224.smartbotpro.net/7search/?003-nhp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hklm

Also make sure you're spybot and ad-aware are up to date. Set ad-aware to run first, after a reboot. Try that and tell me what happenes.
Click to expand...
ok i did Delete and Remove thoses two files that you told me to Try. and hijackthis Deleted them and Removed them fine with no problem. and then after that i Restarted the computer and then once it restartd i ran Ad Aware. then now after doing all that the Computer does seem to be much faster:) to me anyways it Does. and also the pop ups are being caught by our pop up Blocker that we have installed more so now. then it was doing before hand!

but just on the safe site should i go ahead and Download Googles Toolbar again still? or you don't think it would be nesscary?
 
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rwl

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You can try getting symantec system works. It might be able to help a little. Other then that, just keep running spyware checkers and virus scans. If you really wanted to you could reformat your system every other month or so. This would be like starting on a clean slate. I tend to do this. Just remember to keep a decent backup of any/all documents and info you would need to move from one to the other.
 
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+^Gothic_Dreams^+

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and ps. One simple Quick question maybe to for you rwl if its not to much to Ask.

i have this p2p program downloaded onto my Desktop. but i ony use for a chat room purposes. and the p2p program that i use for Chat room purposes is Called winmx but it seems that everytime i sign into it and began to chat it runs real slow..... and i already uninstalled it and re installed it Twice.

why could this be? any solven maybe?
 
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