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<blockquote data-quote="St_Worm2" data-source="post: 75345150" data-attributes="member: 511"><p>Back it up first (if you don't have a Cloud to back it up to, I believe Apple offers a 50 GB Cloud for $.99 per month, just FYI). Or back it up to iTunes on a desktop or laptop.</p><p></p><p>My wife's iPad is a slightly older model, but her most recent update took her to iOS 12.4.8 (I'm not sure that her iPad, because it is an older model, will be able to go beyond iOS12). I would definitely do the update before talking to Apple as that may fix the problem that you are having (especially since you are still running iOS 10).</p><p></p><p>God bless you!</p><p></p><p>--David</p></blockquote><p></p>
[QUOTE="St_Worm2, post: 75345150, member: 511"] Back it up first (if you don't have a Cloud to back it up to, I believe Apple offers a 50 GB Cloud for $.99 per month, just FYI). Or back it up to iTunes on a desktop or laptop. My wife's iPad is a slightly older model, but her most recent update took her to iOS 12.4.8 (I'm not sure that her iPad, because it is an older model, will be able to go beyond iOS12). I would definitely do the update before talking to Apple as that may fix the problem that you are having (especially since you are still running iOS 10). God bless you! --David [/QUOTE]
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