ANNOUNCEMENT: Staff Team Structure

[Tangeloper]

Staff Team Structure
Originally published by
AngelDove97, CF Policy Manager
​

Dear Staff & Members,

I would like to announce to the site that we have organized the Staff Structure and how each position will work. After reviewing discussions and Lee’s announcement on changes that will be made to Christian Forums, I would like to announce to all site members the various changes in Staffing positions.

I want to stress that the specific needs of each Team will continue to be worked on and should there ever be an issue that needs to be handled, please feel free to contact myself (AngelDove97), or Tangeloper, the Assistant Policy Manager. We are still discussing with some teams the special needs their forums require in regards to staffing, Forum Specific Guidelines (FSGs), etc...

FORUMS THAT TEAMS MODERATE:

* Members should continue providing their ideas for Forum Specific Guidelines (FSGs), in order to help Admins clearly define what is expected in each forum. (Note: In some cases other staff members besides the Administrator may help with the creation of FSG's.) The FSG's will assist in helping Staff to moderate the area based on the specific topics, issues, and membership the forum includes.

* Super Admins (except those who are part of the Reconciliation Team), will moderate the All Staff Conference Room. Team Administrators will be in charge of moderating their Team HQ forum, and any other team related forums that may be developed in the future.

ADMINISTRATOR POSITIONS:

* Admins are responsible for the staff on their team when acting as members, or officially. They are empowered to set guidelines and or other criteria as best to manage their staff, as they see fit. It is ok for teams to operate with vastly different operating practices because one size does not fit all and each Team handles different topics and issues. This isn't a change in the Admin function per say, but it is a change in how the Team will function than in the previous few months. In order to make sure a Team can function properly, we hope all Admins will be able to take the leadership role with love and mercy to help all of their teammates and members who visit their areas.

* Admins should make themselves available to their teammates as much as they can (we all have busy real lives too). Please keep up to date on issues going on in the forums, policy and rule changes, any issues that members are having in the forums and/or with your staff. You will often be called on to make a decision and/or help mediate issues, please do this with love, joy, peace, longsuffering, gentleness, goodness, faith, meekness, temperance, as described in the Book of Galatians.

* All Admins should be there for each other as well with support and friendship. You're all in the same role at the site and leadership roles can often be very draining on the spirit and time consuming. If you need a break from this and/or further support, please do not hesitate to share your needs with your fellow Admins and the rest of Staff. We are here to help each other and I want to stress that as much as I can. Even if we don't agree on alot of things, we should be there to lend a helping hand, a prayer, some wise words, or just a shoulder to cry on.

* All staff when acting as members are to be treated the same as regular members, as concerns post edits, deletions, warnings, infractions or bans etc... i.e. if they violate a rule, the team in charge of the area takes care of it, same as if the staffer was a regular member. (Please note: Software limitations may require record keeping other than in the profile.)

MODERATOR POSITIONS:

* All current Moderators will have access to the complete set of tools needed to do their jobs.

* Moderators are under the jurisdiction of the home team of the area concerned when acting as members, or as staff on their home team.

* All staff when acting as members are to be treated the same as regular members, as concerns post edits, deletions, warnings, infractions or bans etc... i.e.; if they violate a rule, the team in charge of the area takes care of it, same as if the staffer was a regular member. (Please note: Software limitations may require record keeping other than in the profile.)

STAFF WHO WANT TO CO-MODERATRE (TWO+ TEAMS):
* Moderators and Super Moderators may cross moderate, provided they have permission of the home team's Admins, and the shared teams' Admins.

* Mods and Supers when officially acting on the shared team, are under the shared teams' total jurisdiction, up to and including instituting FSBs, and or the removal of shared staff privileges.

ADMINS SEEKING NEW STAFF:

Admins shall not poach other Admin's staff. If you know of a Staff member who may work well in your area, please discuss this with the Admins first to see if you can get their permission to ask the Staff Member if they would like to change teams.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
​

Thank you for your cooperation.

God Bless,
AngelDove97 (Policy Manager) & Tangeloper (Asst. Policy Manager)

Disclaimer:
Be aware that these rules may be changed at the discretion of LeeD, the CEO and Webmaster. Please, have patience and understanding as staff works through these changes to make this site the very best it can be.

 

[Crazy Liz]

I have a question about 2 parts of this announcement that seem inconsistent:

* All staff when acting as members are to be treated the same as regular members, as concerns post edits, deletions, warnings, infractions or bans etc... i.e. if they violate a rule, the team in charge of the area takes care of it, same as if the staffer was a regular member. (Please note: Software limitations may require record keeping other than in the profile.)

seems to be inconsistent with this:

* Moderators are under the jurisdiction of their home team when acting as members, or as staff on their home team.

Perhaps just a clarification is needed.

In the past, staff members were exclusively under the jurisdiction of their own Admins, even when posting as members in other forums. This meant a report on a staff member could only be acted on by their superiors on staff, not by the team moderating the forum. This led to inconsistent moderating, since a team could only moderate non-staff posts in their forums. This was particularly a reoccurring problem on the Support team, since many staff members posted there, but the Support team could only moderate non-staff posts.

Could you please clarify the meaning of "under the jurisdiction of their home team when acting as members?"

I hope this does not mean a return to the system where a staff member's home team can prevent or delay even-handed moderation in other forums. Please clarify the jurisdiction of a staff member's home team over their posting as members outside the area they moderate.

Thank you.

 

[Zippythepinhead]

Thanks for the information.

 

[Gazelle]

Staff Team Structure ​

Originally published by
AngelDove97, CF Policy Manager​

​

Dear Staff & Members,

I would like to announce to the site that we have organized the Staff Structure and how each position will work. After reviewing discussions and Lee’s announcement on changes that will be made to Christian Forums, I would like to announce to all site members the various changes in Staffing positions.

I want to stress that the specific needs of each Team will continue to be worked on and should there ever be an issue that needs to be handled, please feel free to contact myself (AngelDove97), or Tangeloper, the Assistant Policy Manager. We are still discussing with some teams the special needs their forums require in regards to staffing, Forum Specific Guidelines (FSGs), etc...

FORUMS THAT TEAMS MODERATE:

* Members should continue providing their ideas for Forum Specific Guidelines (FSGs), in order to help Admins clearly define what is expected in each forum. (Note: In some cases other staff members besides the Administrator may help with the creation of FSG's.) The FSG's will assist in helping Staff to moderate the area based on the specific topics, issues, and membership the forum includes.

* Super Admins (except those who are part of the Reconciliation Team), will moderate the All Staff Conference Room. Team Administrators will be in charge of moderating their Team HQ forum, and any other team related forums that may be developed in the future.

ADMINISTRATOR POSITIONS:

* Admins are responsible for the staff on their team when acting as members, or officially. They are empowered to set guidelines and or other criteria as best to manage their staff, as they see fit. It is ok for teams to operate with vastly different operating practices because one size does not fit all and each Team handles different topics and issues. This isn't a change in the Admin function per say, but it is a change in how the Team will function than in the previous few months. In order to make sure a Team can function properly, we hope all Admins will be able to take the leadership role with love and mercy to help all of their teammates and members who visit their areas.

* Admins should make themselves available to their teammates as much as they can (we all have busy real lives too). Please keep up to date on issues going on in the forums, policy and rule changes, any issues that members are having in the forums and/or with your staff. You will often be called on to make a decision and/or help mediate issues, please do this with love, joy, peace, longsuffering, gentleness, goodness, faith, meekness, temperance, as described in the Book of Galatians.

* All Admins should be there for each other as well with support and friendship. You're all in the same role at the site and leadership roles can often be very draining on the spirit and time consuming. If you need a break from this and/or further support, please do not hesitate to share your needs with your fellow Admins and the rest of Staff. We are here to help each other and I want to stress that as much as I can. Even if we don't agree on alot of things, we should be there to lend a helping hand, a prayer, some wise words, or just a shoulder to cry on.

* All staff when acting as members are to be treated the same as regular members, as concerns post edits, deletions, warnings, infractions or bans etc... i.e. if they violate a rule, the team in charge of the area takes care of it, same as if the staffer was a regular member. (Please note: Software limitations may require record keeping other than in the profile.)

MODERATOR POSITIONS:

* All current Moderators will have access to the complete set of tools needed to do their jobs.

* Moderators are under the jurisdiction of their home team when acting as members, or as staff on their home team.

* All staff when acting as members are to be treated the same as regular members, as concerns post edits, deletions, warnings, infractions or bans etc... i.e.; if they violate a rule, the team in charge of the area takes care of it, same as if the staffer was a regular member. (Please note: Software limitations may require record keeping other than in the profile.)

STAFF WHO WANT TO CO-MODERATRE (TWO+ TEAMS):
* Moderators and Super Moderators may cross moderate, provided they have permission of the home team's Admins, and the shared teams' Admins.

* Mods and Supers when officially acting on the shared team, are under the shared teams' total jurisdiction, up to and including instituting FSBs, and or the removal of shared staff privileges.

ADMINS SEEKING NEW STAFF:

Admins shall not poach other Admin's staff. If you know of a Staff member who may work well in your area, please discuss this with the Admins first to see if you can get their permission to ask the Staff Member if they would like to change teams.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​

Thank you for your cooperation.

God Bless,
AngelDove97 (Policy Manager) & Tangeloper (Asst. Policy Manager)

Disclaimer:
Be aware that these rules may be changed at the discretion of LeeD, the CEO and Webmaster. Please, have patience and understanding as staff works through these changes to make this site the very best it can be.

Thank you

 

[Tangeloper]

I have a question about 2 parts of this announcement that seem inconsistent:





seems to be inconsistent with this:



Perhaps just a clarification is needed.

In the past, staff members were exclusively under the jurisdiction of their own Admins, even when posting as members in other forums. This meant a report on a staff member could only be acted on by their superiors on staff, not by the team moderating the forum. This led to inconsistent moderating, since a team could only moderate non-staff posts in their forums. This was particularly a reoccurring problem on the Support team, since many staff members posted there, but the Support team could only moderate non-staff posts.

Could you please clarify the meaning of "under the jurisdiction of their home team when acting as members?"

I hope this does not mean a return to the system where a staff member's home team can prevent or delay even-handed moderation in other forums. Please clarify the jurisdiction of a staff member's home team over their posting as members outside the area they moderate.

Thank you.

I think this is just a typo! Sorry about that! Their should be THE home team. Staff will be treated as MEMBERS when posting outside the forums they themselves staff. (i.e. if an ET mod posts something in Announcements and that post gets reported, then the Support Team would treat the report just as if it was a regular member. If a violation is ruled then the PM notifying of the person of the ruling is also CC'd to their superior).
I hope this clears it up a little. I will edit the OP to remove the typo. Thank you for bringing this to my attention!

 

[WarriorAngel]

Do we still have supervisors, because I didnt see that position mentioned. [Unless I missed it, sorry]

 

[Tangeloper]

Do we still have supervisors, because I didnt see that position mentioned. [Unless I missed it, sorry]

I should have said Admins/Team Leaders. I believe the Admins of your "home team" are the ones who are notified if a mod has violated a rule. I"m about 90% positive that is the case!

 

[Crazy Liz]

I think this is just a typo! Sorry about that! Their should be THE home team. Staff will be treated as MEMBERS when posting outside the forums they themselves staff. (i.e. if an ET mod posts something in Announcements and that post gets reported, then the Support Team would treat the report just as if it was a regular member. If a violation is ruled then the PM notifying of the person of the ruling is also CC'd to their superior).
I hope this clears it up a little. I will edit the OP to remove the typo. Thank you for bringing this to my attention!

Thank you for clarifying.