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dehumanisation in practice

  1. Monna

    How to respond to someone who says "I'm just following the rules."?

    I was recently deceived by a salesperson, and called the company service department to try to fix the problem. When I described the situation, and both of us had heard the recording made by the salesperson, the service functionary told me "I agree that the salesperson did wrong, but this does...
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