Many moons ago, when I did my five Licenciate of Theology papers through St John's in Auckland (while I was with my local Anglican church) I did the pastoral care paper. My major was Crisis Counselling for the first half, and a practicum for the second half. What I did was to assist a lady who had a number of issues, and I spent two hours a week doing not much more than just listening to her. I had read Carl Roger's book at that time, so I was basing my counselling on what he taught about the value of listening and not giving advice. So I did that for six months, and when I wrote my report, I had to say that we did not come to any final conclusion or completion where there was a definite outcome. But it was the six month journey of being a listener, and it was the first time that anyone had actually taken the time to actually listen to her and allow her to talk herself out (catharsis). I got an A for that paper.
It is interesting to note that after relocating to another city, I heard months later that the lady was so impressed with the way I counselled her, that she started counselling others in her church in the same way and said that it was very effective in helping others! That blew me away, because I didn't realise that just listening to her for six months had such a dynamic effect on her.
Most of what she said, I could never have advised her, because I was in my early 30s, and had no experience to advise her on any of the issues that she was grappling with. But she certainly felt that I had helped her by just listening to her. I know that Carl Rogers has some issues which might have problems with Christian believers, but his emphasis on listening and feeding back is certainly effective for many people.