I have been a QuickVerse user for over ten years, and have always been impressed with its quality, been faithfully purchasing the upgrades as they were released and never was disappointed -- until recently. Allow me to share my saga....
Unfortunately, the program is no longer owned by Parsons Technology -- it is currently supported by Findex. In December, I began working on an exhaustive Bible study on "the kingdom of heaven," and of course relied on QuickVerse for my references. In the process, I noticed that the verse links within the text were broken -- they didn't bring up the related passages. I emailed the company's tech support department (they have no toll-free phone number) and received an auto-reply.
About a week went by with no further contact. Anxious to proceed with my project and possibly install the newly-released 2007 edition, I replied to the auto-reply again asking for help. I received a very terse email consisting of a URL, a username, and a password. Not even a greeting or closing!
I went to the link, logged in, and downloaded a patch, which resolved the issue. Great. So then I purchased the 2007 interface, which unfortunately caused the GLOSSARY links to come up empty! Tried everything I could think of, including updating my video drivers, aggressively uninstalling and reinstalling both versions in order, etc. No luck. And tech support was again unresponsive.
Meanwhile, I received a message on my answering machine asking me to contact them "about my order." Fearing there was a problem with my payment or something, I called back (after hours -- I am not home during their normal business hours!) and left a message, asking them to return the call and to please leave a detailed message. The next day I received an identical phone message requesting a call back about my order....
So the next day I purposely carved out time during my busy morning to call them, and got the young lady who had called me, only to find out that this was a TELEMARKETING call -- they wanted to sell me the 2007 full version! I asked her why she couldn't have just emailed me the information instead of insisting I call her back to be telemarketed, and she said, "Well, we like to call." Groovy, I'm glad you like it, but I resent being made to worry about my payment status and having to make a special effort to contact you during your business hours!
I told the young lady that I would be purchasing no new software until my technical issue was resolved, and that was the last I heard from them besides a promotional email. I responded to that, telling them to take me off their spam list until my tech support issue was fixed.
Still no word from tech support, and no reply to a lengthy email I sent them requesting it be forwarded to their corporate level, so I called to complain to a manager about their shoddy service and support practices. She found my email message, duly noted my complaints and promised to have tech support contact me. Almost two months later, STILL no word from tech support!
Meanwhile, I had purchased the Mac version for my folks, and they just recently bought a Mac powerful enough to run the software. It required a downloadable patch for their Intel chip, but I just found out last night that the patch won't install!
This morning I called and requested a refund for my QV 2007 interface. My 2006 version still works, and I have downloaded the trial version of SwordSearcher. Will also check out Logos, which has gotten good reviews on this thread.
I mentioned to the young lady who is processing my refund that I have posted this issue here, on CrossDaily, and on MacWorld.com, stating that I am still willing to upgrade, but not if it's only going to break my currently installed version! Will continue to update this thread as new developments occur. As far as I'm concerned, the company's service and support are at least as important as the product's quality.
Cheers,
~~Cheryl
ack, strong's 
