- Feb 5, 2002
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You are probably aware of the term “emotional intelligence,” which was first coined in 1964 but only really gained in popularity in the last 25 years or so. Emotional intelligence boils down to the ability a person has to be able to manage one’s own emotions, and to be able to recognize and respond to — and perhaps even influence — the emotions of those around her. Some people have more of it, some people have less of it, and companies are making big bucks training workforces to harness it for maximum business impact.
But have you heard of “conversational intelligence?” This idea builds off emotional intelligence, but with an emphasis on how two individuals speak with one another. The idea behind conversational intelligence is that you are able to introduce into dialogue “conversational rituals” that help build trust, teamwork and lead to mutual success.
Conversational intelligence is used primarily to promote business success, but it translates very nicely into any kind of relationship. It’s built on neuroscience that has identified what conversation styles trigger the brain in positive, or negative, ways. And it, unsurprisingly, teaches techniques for how to have conversations in such a way that triggers the brain positively. For more on the specifics, Judith E. Glaser has published a quite interesting book on the topic, and I recommend reading it.
As interesting as the concept is, however, when studying it, I couldn’t help but think that, neuroscience aside, conversational intelligence really comes down to speaking the truth in love. It’s the Gospel.
Continued below.
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But have you heard of “conversational intelligence?” This idea builds off emotional intelligence, but with an emphasis on how two individuals speak with one another. The idea behind conversational intelligence is that you are able to introduce into dialogue “conversational rituals” that help build trust, teamwork and lead to mutual success.
Conversational intelligence is used primarily to promote business success, but it translates very nicely into any kind of relationship. It’s built on neuroscience that has identified what conversation styles trigger the brain in positive, or negative, ways. And it, unsurprisingly, teaches techniques for how to have conversations in such a way that triggers the brain positively. For more on the specifics, Judith E. Glaser has published a quite interesting book on the topic, and I recommend reading it.
As interesting as the concept is, however, when studying it, I couldn’t help but think that, neuroscience aside, conversational intelligence really comes down to speaking the truth in love. It’s the Gospel.
Continued below.
How to more effectively communicate truth with love
What does conversational intelligence, Pope Francis and media have in common? Gretchen Crowe reflects on the interconnectedness of these three things in her latest column. Commenting on Pope Francis’ message for World Day of Social Communications, celebrated this year on May 21, in which he...
www.oursundayvisitor.com
