Asking as someone on the other side of the altar rail: What is helpful and supportive for parishioners to do? And what keeps the honest conversations from being able to happen?
I can think of the obvious stuff: Remember that our clergy are human beings with feelings; don't be a jerk; don't sit and sulk about some offense; thank them once in a while; and make sure that lay leaders are carrying our share of the work load. But what else? Can you expand on the clash of expectations and problems with boundaries?
Good questions!
I think the most helpful and supportive thing is just to realise that this stuff needs to be talked about. I had a parishioner last week say to me, "You know, I was in a conversation about workplace safety this week, and they were talking about burnout, and it made me think I should ask you what we can do to support you better." Even though that conversation didn't immediately lead to something being changed, I could have wept with gratitude that someone a) recognised and b) cared that this might be an issue. And we have started and can continue a conversation about where the gaps are in the parish's life now and how people might be equipped to step into them.
What keeps the honest conversations from happening? There's the million-dollar question. I think, for example, of something that happened in my last parish. When I started there, there was someone who volunteered admin support in the office two mornings a week. She was brilliant; not just administratively but in terms of pastoral contact and communication and just generally keeping all sorts of things on track. But after I'd been there a while, for very valid and fair reasons, she decided it was time to stop doing that, and there was no one who wanted to take it on. And when I tried to talk to people in the parish about what that meant - I couldn't do everything I had been doing and everything she had been doing, something would have to give, how might we rearrange things or what might we let go, or whatever - it was an absolute disaster. I had people accusing me of being lazy, at least one person yelling at me about how dare I make it sound like the parish wasn't supporting me, all sorts of stuff. I can only guess at the reasons for that reaction - anxiety? Grief for the "glory days" of the parish where this wouldn't have been an issue because we had paid admin staff? Lack of realisation of what I actually did with my time? But it left me bruised and hesitant to try again to deal with that sort of thing.
The clash of expectations thing is something I'm still unpacking as I go, but I find, for example, that this sort of thing is extremely common. Someone will have a short hospital stay and no one will tell me. Days later, all her friends are wittering about how "the vicar didn't visit." I'm not a mind reader, folks! I will gladly visit if someone will just tell me. But I think there has been a shift from a time when tighter-knit community meant that people "just knew" of a lot of those sorts of issues. I really resonated with the paragraph in the article about pastoral care being a two-way street; if I know of a need, I'll do my best to meet it, but if you have a need it helps if you actually do something to tell me.
I also think that ministry has changed enormously both with the level of technological change in the last generation, and with the level of compliance burden. I wasn't trained in college on how to do digital marketing, for example, but I administrate the parish's Facebook page and can't get anyone else to take it on; but then that that kind of thing is real work that takes time might not be recognised. And don't get me started on the amount of time and energy that goes into legal compliance - everything from child safety to copyright to food safety and on and on it goes - that didn't exist years ago. But people are happy to leave it to the vicar, who often hasn't been trained for it (me spending days trying to work out how to understand and apply the secular Privacy Act with regard to parish publications is just migraine-inducing) and has no real support in it. Or, for another example, our local government is making some grants available for particular purposes. I have no particular experience or skill in grant application writing and asked for volunteers to help. Two different people have told me they have that experience and skill, but they don't want to do it. So, that leaves me to muddle through on my own, and it probably won't happen because it won't make it to the top of my to-do list by the due date.
And boundaries! For example, I have one day off a week. Because of the fluid nature of ministry, it's not unusual for things to intrude on that day off, so I keep a running record of time worked and when necessary take a day in lieu. Generally speaking this would be seen as uncontroversial, but I have had parish wardens asking me to account for how I've spent that time, insisting that some things are not validly part of my work (eg. "I go to synod as a lay person and it's not my job, so time spent at synod shouldn't be counted as part of your work hours" was an absolute classic), that sort of thing. Or - this one was particularly special - once a year the wardens are supposed to do a maintenance check on the house. One year, it so happened that this occurred on a day when I had been literally sick in bed for a week and the house was very untidy, and the wardens complained to the archdeacon about my housekeeping and got him to come out and do an inspection.
Anyway, clearly I could go on and on... but I don't know if that begins to answer your question.
Perhaps some insensitive people would respond to this by saying to the pastor, "I hope you're feeling better now after taking 1 year of rest because of Covid."
I hope you hear the sound of hollow laughter from clergy everywhere...
To be more sensitive to the pastor's needs one needs to understand why they're unhappy. ...
Other than telling the pastor every Sunday that their sermon was superb and sending them birthday cards, what else can parishioners do?
I love being a parish priest. I love my work, I love the people, and I love seeing God at work in the life of a community. On the whole I am happy in my work, despite the stress sometimes. But I simply cannot do everything. The admin and communications, the compliance, the pastoral care, the teaching, the liturgical leadership, the strategic leadership, the community outreach, staying grounded in prayer and attending to ongoing personal and professional development... there could be two of me and we'd both have plenty to do. One of me can't do it all and do it well.
The single most valuable thing any parishioner could do would be to come to me and say, "I'd love to work out how to use my gifts more/better in the parish, can you help me figure out how to do that?" Then I can encourage and equip you to take your place in parish life - whatever that might be - and we can work towards being a community in which everyone's gifts are valued and used and everyone makes a needed contribution.
And I realise that parishioners have lives and not everyone is in a place to do that, and that's fine. But if even a fraction of people did, it would make a real difference!