i guess what i need is some suggestions on how to deal with a certain person at work,i seem to be struggling all the time to keep my cool. this lady that i work at does nothing but sit on the phone talking to friends and family,when she is not doing that she stands around talking. i seem to forever be doing her work and myn.ive thought about just not doing it anymore but i work at a busy hospital and what i do there is vital to the smooth running of it. i have asked her and explained to her that she needs to please start doing her share but i honestly think that she dosent understand what the problem is. she also is a very emotional person and cries alot. i have come to understand that she's lonely and unhappy with her life ive tried to be nice and understanding but the nicer i am the worse it gets,im at my wit's end.i pray in the morning and all day at work about this. any suggestions?