American Airlines Employee Allegedly Hit Woman With Stroller, Challenged Passenger To 'Hit Me'

[mala]

http://jalopnik.com/american-airlines-employee-allegedly-hit-woman-with-str-1794552514

The male passenger gets out of his seat and approaches the employee, and the employee then challenges the passenger to “Try it. Hit me. You don’t know what the story is.” The passenger replies, “you almost hurt a baby!”

just goes on and on.

 

[Armoured]

Customer service FTW

 

[mala]

Customer service FTW

maybe if we were talking about valhalla airlines.

 

[Sara*]

Why did this woman not hand over the stroller? What if she had a bomb in there? A gun?

 

[mala]

Why did this woman not hand over the stroller? What if she had a bomb in there? A gun?

1. Maybe because she was told she could bring it on if there was room.
2. The attendant was an ass from the start.
3. The attendant almost got her kid.

Stop justifying terrible customer service with terrorism.

 

[mina]

I saw this earlier . There are several strollers on the market that will fold into very compact squares and are advertised as fitting into overhead bins of planes as a carry-on . I wondered if it were one of those. Even if she were not allowed to have it on the plane the flight attendant should not have swung the stroller in anger. She had two babies with her.

 

[Zoii]

A very confrontational airlines. The passenger was then removed from the flight. Fortunately they placed her on another one and the magnitude of their poor performance must have struck them as they placed her in first class.

 

[seeking.IAM]

I think Americans in general and U. S. airlines in particular simply aren't very good at customer service. Persons who travel internationally often rave about the customer service they experience on foreign carriers that far exceed what they have come to expect from U. S. carriers.

It seems like an easy fix.

1. Eliminate over-booking. If a passenger buys a non-refundable ticket and doesn't show up, it makes no difference if airlines fly with an empty seat. I bought the ticket. The seat is mine. I am sitting in it until our contract ends when you have delivered me to my destination.
2. Need to get a crew somewhere? Offer incentives at the gate before anyone boards. Allow no one to board until the required number of people have accepted the airline vouchers for giving up their seat.
3. Never get physical with your customers. Never treat a customer disrespectfully. Never bait a customer into a physical altercation with you. Never use force to take away from a customer something you sold them. Smile once in a while.
4. Understand that things are different in other parts of the world. Customs differ. Language can be a barrier. Perhaps a stroller that can't go on a plane in the U.S, can go on a plane in Argentina. Try a little finesse. Have a little patience. Explain harder.

If every 17-year-old who ever stood in the drive up window at Chick-Fil-A can give exemplary service, airlines should be able to figure it out.

 

[wing2000]

A very confrontational airlines. The passenger was then removed from the flight. Fortunately they placed her on another one and the magnitude of their poor performance must have struck them as they placed her in first class.

.....a very confrontational airline employee.

From the video, it appears the other AA employees were doing their best to resolve the situation. And unlike United, American immediately issued an apology.

 

[Zoii]

.....a very confrontational airline employee.

From the video, it appears the other AA employees were doing their best to resolve the situation. And unlike United, American immediately issued an apology.

I agree - except that their reviews suggest they have a workforce cultural problem [which is why I said Airlines as opposed to employee]

 

[wing2000]

I agree - except that their reviews suggest they have a workforce cultural problem [which is why I said Airlines as opposed to employee]

...as do a lot of large American corporations who have forgotten that good customer service starts with treating the employees well.