Buffalo Wild Wings asked a group to move because a customer didn't 'want black people sitting near him.' The staff has been fired.
Their staff did it all wrong. Learn how to handle customers like this with class:
From the video above, my favorite line is still: "We aren't ingorant [sic]."
The Vahls went out on a Saturday night near Chicago in search of dinner. But the family and their party, a mostly African American group of parents and young kids celebrating a birthday, say they faced discrimination head-on instead when staff at a Buffalo Wild Wings repeatedly ordered them to leave their table — all because another customer did not want to sit next to black people.
On Oct. 26, following a birthday party, the Vahls' party showed up to a Buffalo Wild Wings in a strip mall in Naperville, Ill., a racially diverse suburb about 40 minutes southwest of Chicago. Mary's husband, Justin, asked for a table for 15, but as a host began setting up their table, he quickly realized he had miscounted the size of the group and went up to correct his mistake.
Then, the host — a young African American man — asked a question that took him aback: "What race are you guys?"
"Why does it matter?" Justin Vahl asked the host.
Sitting nearby, the host said, was a regular customer who "doesn't want black people sitting near him." He labeled the man as racist.
The Vahls and their friends didn't want to give that other customer any satisfaction, so they sat down at the table anyway and began ordering drinks and appetizers. All the while, they started getting glares from the man — who appears to be white in a photo Mary posted to Facebook — and noticed him talking to waitstaff. That's when a manager told them they'd have to get up for a new table.
Their staff did it all wrong. Learn how to handle customers like this with class:
From the video above, my favorite line is still: "We aren't ingorant [sic]."