.

Talk about facing your fear with a call center job.

tough job but fortunately it's temporary for you
when you finish college and obtain better jobs, you'll be thankful for having worked through college for better opportunities
you may even learn from doing this particular job, also

hang in there

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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You are in a very stressful job. It is normal for you to feel the way you do, hurt and upset, when people do not treat you with respect. The Bible tells us to treat all people with respect and you know it is due to you, as it is due to others. Burn out with a job like that is probably common.

It is not good for your health to be in a situation where people are being abusive to you. Yes, it is good that you agree that you should not "exchange insult for insult or rancor for rancor" but few people are on so high of a spiritual plane that they can continue getting such treatment and feel at peace.

My advice is that you look for another job.

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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When customers call me, they need my help. If they start cussing or threatening, I am within my rights to terminate the call. I have the leverage, they do not. Therefore, I calmy remind them of this, and that I am willing to help if they tell me what I originally asked for. If they continue their abuse, I hang up, and they continue to believe that they are losing thousands of dollars.

It's an exercise in patience and mercy. But it's worth it.

I work in a call centre, but it's one that's doesnt get too many grumpy customers thankfully. I love the hold button. if someone is getting on my nerves even when I've tried to help them I just put them on hold while I catch my breath so I dont get too upset by them. one lady it was quite a few times during her call!!! oh my goodness, so I hear ya!!

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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Anger is a normal emotion that people experience from time to time, and no one is immune to it, especially when under attack. As a friend once told me, “Only two kinds of people never get angry-the physically dead and the emotionally dead.” Those who look to Jesus will direct their anger only toward the things that anger God (such as sin and injustice); will keep their anger under control and not let anger control them; will not use anger as an excuse to hurt others with harmful actions or cruel remarks; will not let anger turn to bitterness and hate.

The Bible says (in Galatians 5:22) that patience is part of the fruit of the Spirit. Different translations of the Bible use the word longsuffering or forbearance instead of the word patience. The source of true longsuffering and patience is the Holy Spirit of God. In the original Greek language which the epistle to the Galatians was written, the word used for patience is makrothumia. Makrothumia consists of two words (anger and slow) joined together to make up one word.

In Exodus chapter 34:6, the Bible tells us that slowness to anger and abounding in love are both characteristics of our God. God’s love and anger are like two sides of the same coin. It is all because of God’s love that His wrath was manifested upon His only Son (Jesus) on the cross of Calvary; It is all because of His love that He is angry over sin and with Satan; It is all because of His love that His anger will be manifested one day.

When the people scoffed at the fact that Jesus promised to return and he did not return during the time of Peter. Peter (in 2 Peter 3:9) tells us that the Lord is not slow in keeping his promise, as some understand slowness. Instead, he is patient, not wanting anyone to perish, but that all should come to repentance. The motive of true longsuffering and patience is always the glory of God.

Here's another one;



I try to think of tough customers as spiritual training. Time off Purgatory. People who need saving. Or all three. It's tough. Pray. That helps me through tough days / people. God be with you. I don't think I could do what you do.

Christgirl67 said:

Yeah I am trying my best to hang in there, but it's tough. I just do not like confrontation or dealing with angry people. I am hoping I can move up to a non talking job lol.

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I hear you. I worked returns at Walmart. Blessing instead of cursing helped me not blow up at people.

"Thank you for being so compassionate and understanding, Ma'am. It was a pleasure to serve you. Have a lovely day! God bless you!"

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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We no longer live in a country like Japan, where politeness is considered a universal societal virtue.

The bottom line is, if you intend to work call center, you can expect self-important angry people, to take out all their frustrations of their pathetic little lives on you.

This is simply how it is in the "me me me" mentality of the west.

So the bottom line is, like section9+1 said, you need to walk into this job with the absolute lowest expectations of other people that you can. You need to have your expectations so low, that you will accidentally trip over them.

I would start my emails at work, with "good morning". People acted like I was an executive VP of the company, because I said "good morning" in an email. This is the reality of our western world. We have no standards for conduct, so that now if you say good morning, they think you just land from Mars.

So here is my advice....

If you can, learn to accept people that are crazy, and deal with it. That's what Jesus did.

And I will say that.... *in general*.... people who can handle dealing with unreasonable impolite disgusting people.... tend to be rewarded for it. Most companies see that, and find that valuable.

However, I am also not oblivious that some people simply don't have that as a skill set. If you are simply unable to handle this, then the answer is to find a new job. Because this is simply the nature of the job you are in. It just is.

Christgirl67 said:

I uave started to realize that others do not take consideration of others feelings. It just makes me upset because I have to deal with this issue in and out of work, and I sometimes let people run over me, and I have trouble standing up for myself, so this issue just connects to that one as well. I just wish everyone could be nice, because I feel I always have to put my feelings to the side to consider others, and I am just tired of doing that.

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I fully understand your feelings of frustration, especially since you're working in a call center. That kind of work can be unnerving and upsetting when you have to deal with cantankerous personalities on the other end of the phone line. I'd recommend either finding a support group or reading some useful books or articles on how to more effectively cope with people who are abrasive. Of course, as some other folks here have already suggested, you could look for another position within the company or another job altogether, but then the same problems will arise elsewhere in different ways since 'yahoos' are always somewhere ...


Blessings!

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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Hello,

I believe that the people in our lives who are difficult to love are a God-given opportunity to teach us how to love when it is difficult, which is an important step to learning how to love our enemies. If someone is insulting you, then they want you to insult them back because they feed off of that and it justifies their behavior, but if instead insulting them back, you compete by tell them what you like about them, you make it a lot more difficult for them to continue, and you overcome evil with good.

You don't know what these people have been through. Maybe one of their friends or family recently died. Maybe they recently lost their job or are facing financial stresses. Maybe the problem that they are having with your business is causing them a huge hassle. Maybe someone had just chewed them out for something. There could be any number of reasons for why they acting that way towards you, but there is a reason for why they are acting that way, so let your imagination run wild about what they could be going through. You have the opportunity to become a conduit of Christ's love and to thereby teach them how to love.

I'll recommend this sermon on becoming love:

Joined2krist said:

Pray every day you get to work, pray before you start picking calls, ask God to give you patience for the job, He will. God bless

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THIS!! I decided to pick up a PT job for the summer. I am so scared every day that I am going to stumble across drama. I have prayed and seen God's hand come into play. I am a photographer at JCPenney. Just praying over each session and if it's a heavy load, I pray that God will lessen it according to people just cancelling or something cool comes up in their lives. I don't want to be too selfish, but I really have gotten a lot thrown at me. I used to work in a call center and I absolutely wanted to die there. It was so hard. I wasn't even fully trained. So I started to pray and I found a job. I prayed on my break and went to my car to check my phone. On my way out, I was praying silently within myself about my situation. I got to my car and a VM was left about a job interview to a job I had applied to 6 months prior. Guess what? I re-interviewed and got the job!!

Pray about your situation or pray for the next season! He will help you!

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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The only advice I can give you is that when you're 'upset with people who are upset with you' is to unpair people's reactions with it being about yourself. Detach from their emotions.

People get upset when they don't get their way. It's not so much about you. It's just because you or the company you're represented haven't given them something and perhaps that something is a good service. They feel they have been wronged in some way. Or maybe they are just a really mean angry person in general. So it's not really about you.

Just got to detach from anyone's reaction to you as not being about you or to be defensive. Which is a temptation we all face. Even on this forum. Never return evil with evil but to return evil with good.

As for tolerance, it depends on what your company's policies are. I wouldn't tolerate swearing or bad behaviour. I would simple remind the person of the other end that if they don't calm down, then you will have to end the call. They should be given a warning first prior to being disconnected however.

All in all, those who are good at call centers are listeners, advisors, are extremely patient and have skills in calming down an emotional escalation.

Try not to take others actions personally. Realize they are not enjoying having to call, sometimes waiting on hold for long periods and are probably frustrated. This is the perfect time to love them and you will be amazed how the caller changes, feeling the love. You can literally be an instrument to change a person's day for the better. It may sound corny and unrealistic but are we not told to look at the unseen, living by faith and not by sight. Then you will find it is rewarding to serve others, to do, the word and you will be blessed! Look at each call as an opportunity! You've got this!

Christgirl67 said:

Hello all. I have a hard time dealing with people when they are mean and rude to me. I get upset whenever I feel that someone is upset with me. I just recently started a call center job, and I have gotten cussed at and talk to any kind of way, and I just tend to hang up when customers starts cussing. I am just losing my tolerance with people who act like that. Is this normal, I do I need to build up my tolerance? Its just this happens to me all the time, and I have had enough of it this year.

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It is normal to be bothered by these type of actions. Know that they are only words and they are just rude, foolish people. Also you can try putting yourself in that persons shoes. It might make you pity them. There is a reason most of the time customers are upset. I personally been on both sides of the coin and am always terribly polite. I am also not bothered by it either but I had to deal with some rough characters my whole life so I am a bit too use to this type of behavior from people. Know that it is most likely NOT an attack on you personally. Just try to be patient and look at the situation rationally. A lot of times depending on the person there is a correct way to react to try to calm the situation down.
7 Steps For Dealing With Angry Customers