- Aug 14, 2019
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Misleading title. The instruction is for interviews to be offered to a quota of people with protected characteristics.
I was on the road as a sales rep. Talking to customers, usually engineers, was great fun when they were from Iran or India. I tried to sell an Israeli made product to a Muslim. That did not go well. When God confused the languages, He made a thorough job of it."Hello, this is Bob," and I'm thinking, "not with that accent."
About 15 years ago, I was supervising a call center in a Fortune 50 insurance company that had a specific policy to keep its call center reps in-country. Yet, we did have people with foreign accents. I recall one time a call was passed to me as supervisor from a customer who was hopping mad because he believed he had been passed to reps in foreign countries, and was outraged that the company was outsourcing customer service.
What had happened purely serendipitously is that we had reps who were originally--this is no lie--from Ireland, England, and Scotland all at the same time, and at various times this customer had called, he had gotten all of them.
My initial though was, "Who the heck complains about an English accent?"
My cube was not far from the Irish rep. He pronounced his name "Oh-Sheen." All day long, I heard him answering his phone, "Hello, this is Oisin...Oisin...Oh-Eye-Ess-Eye-In."
All...day...long.
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